How to setup gMail on a Motorola Q

Follow these steps to setup your gMail account on your Motorola Q smartphone.

Setup gMail on Motorola Q

Press the messaging button at the buttom left of your Q. This will put you into Messaging. Select an email account, for instance Outook Mail

Q Messaging

Press the Right Soft Button "Menu" and select "Options"

Q Messaging options screen

Select choice D which is "New Account".

New email account

This is where we'll set up your settings for your gMail account. Complete the following information on this screen and then proceed:

Your Name: Fill your complete name
E-mail address: Type your gMail address. Ex. This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Automatic setup: Keep this box checked.

Press next to continue.

gMail Q settings

The Motorola Q will attempt to connect and grab settings for gMail. You should see from the screen below signifying the Q has successfully retrieved the settings. Press Next to proceed.

Moto Q retrieved gMail settings

The Q inserted my username, but did not add the @gmail extension. Change user name to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Enter the password used to access your gMail account. Leave domain empty. Check the box below to Save password. Press next to continue the setup.

Moto Q gMail setup screen

You shouldn't have to make any changes on the next screen. You should see the following settings:

Server type: POP3
Account name: Gmail
Network: The Internet

Press next to continue setup.

Email type POP3

Check that you have the following settings for your incoming server:

Incoming Server: pop.gmail.com:995
Uncheck Require SSL connection
Outgoing Server: smtp.gmail.com:465
Check Outgoing server requires authentication

Incoming and SMTP settings

The next screen will ask how many days of mail and the maximum size of each message you'd like to download to your Q. Set these to your personal preference and press next to continue.

Download messages to Q

On the following screen, you can set preferences to auto-retriveve mail from your gMail account. Press next to continue.

Auto retrieve mail on Q

You should now see a message that you've completed gMail setup on your Q. Press finish.

gMail setup on Q

The Moto Q will ask if you would like to retrieve mail from the gMail account you've just set up. Press the Left Soft Button "Yes" to download your messages. The Motorola Q should now login to gMail and dowload messages to your phone.

Confirm setup complete

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Categories: Email, Motorola Q

Comments & Questions

Britt

Friday, 18 April 2008

MS Internet Explorer 7.0

Bless you all...filling in the name, unchecking the box and enabling the POP on my gmail fixed it...i was ready to lose my mind...thank you! you are all my heros.

jerrid

Monday, 14 April 2008

Mozilla Firefox 2.0.0.11

ok this sucked my balls.... sorry for being rude...weelll idk i thinks its my moto q... well thanks fo tryin

Toddam

Tuesday, 04 March 2008

MS Internet Explorer 7.0

Find out which version of windows your phone is running by going to Settings and selecting "About" Here's instructions for version 5... Windows Mobile 5 To configure IMAP for your Windows Mobile 5 device, just follow these steps: Enable IMAP in your Gmail settings. Open the Start menu and select Messaging > New Account.... Select Other (POP3/IMAP) for your e-mail provider and select Next. Enter your name as you want it to appear in sent messages. Enter your Gmail address (including '@gmail.com') in the E-mail Address field. Uncheck 'Attempt to obtain e-mail settings from the Internet', and select Next. Enter your Gmail address (including '@gmail.com') in the User name field. Enter your Gmail password in the Password field. Leave the Domain field blank, and select Next. Select IMAP4 for the Server Type. Enter a descriptive name for account in the Account name field. ex "Gmail" In the Network field select how you want the device to connect to the Internet to access Gmail IMAP, and select Next. Enter 'imap.gmail.com' in the Incoming Server field, and check Require SSL connection. Enter 'smtp.gmail.com' in the Outgoing Server field, and check Outgoing server requires authentication. Select Outgoing Server Settings. Make sure 'Use different user name for outgoing server' is NOT checked. Make sure 'Require SSL Connection' IS checked. Select Done. Select Next. You can change how much mail is downloaded to the phone. Adjust these preferences if desired, then select Next. Select how often you want the device to automatically check for new messages, and select Next. Select Finish. They do have instructions on Windows Mobile 6 go here: https://mail.google.com/support/bin/answer.py?answer=78886 I have 5 and this made all the difference in the world! Good Luck!

Seth

Saturday, 01 March 2008

MS Internet Explorer 7.0

This is helpful, but strangely all outgoing gmail messages get downloaded as well. Why is that?

Gary

Tuesday, 26 February 2008

MS Internet Explorer 7.0

PDF download not working

setgmail

Friday, 15 February 2008

MS Internet Explorer 7.0

When I try to setup gMail account on my Moto Q, it keeps asking for my password but never download mails. I check that I type in my password correctly.

saa001

Thursday, 31 January 2008

Mozilla Firefox 2.0.0.11

Works great. Did not have any problems and it works better than the settings I had.

Scott Riegelhaupt-Herzig

Friday, 25 January 2008

Mozilla Firefox 2.0.0.11

If I setup Gmail using POP3, each message that I've read will be deleted from the device on the next Send/Receive after I've read it. If I use IMAP4, the bodies of some messages are blank. (It seems that the blank messages tend to be HTML without any external links.) I have a Moto 9h on AT&T.

Normando Araujo

Tuesday, 08 January 2008

MS Internet Explorer 7.0

Todd regading the issue "Everytime I try and download it keeps asking for my password again. I tried to do the install twice and it still doesn't work." Try enable POP in gmail settings (that should be done using gmail web). Than save and sign off from gmailweb. Than try again in your MotoQ.

Todd

Friday, 04 January 2008

MS Internet Explorer 7.0

Everytime I try and download it keeps asking for my password again. I tried to do the install twice and it still doesn't work.

Roxanne

Wednesday, 02 January 2008

MS Internet Explorer 7.0

Thanks! This is a lot better than going through calling tech support and waiting for hours and then them not being able to help. :)

ken

Thursday, 15 November 2007

MS Internet Explorer 6.0

The problem ... no gmail is displayed ... is fixed by enabling POP for "mail that arrives from now on"

vrw1

Wednesday, 07 November 2007

MS Internet Explorer 6.0

OK - Figured it out... Don't do this with the phone connected to the PC! Oops.

vrw1

Tuesday, 06 November 2007

MS Internet Explorer 6.0

Hello, Follow all the steps above and read all strings below (first enabled POP on gMail, followed screen shots above, appended "recent:" to username) and got the following error: The following errors occured while sending and receiving mail: ----------------------------------- Times out waiting for a reponse from the server, try again. Thoughts? Thanks for any help!

indry

Monday, 05 November 2007

Mozilla Firefox 2.0.0.9

i use Indosat number at Jakarta. it keeps CONNECTIN when i click send/receive. any suggestion? thanks

MOTOinQuisitive

Tuesday, 02 October 2007

MS Internet Explorer 6.0

THANK YOU!!!!!!!! The 3 things that made a difference were adding recent: to user name, enabling POP on Gmail account, and closing my email account. This was the 15th website I had looked at. Now the only bummer is that, even though it's great to just push 1 button, it doesn't seem as user friendly as the web version. Oh well !

rlaughton

Wednesday, 12 September 2007

MS Internet Explorer 7.0

This was of great assistance, saw the link to this off the Gmail page. Also there is a note there that you must also add "recent:" in front of your e-mail address in the box for USER NAME, so you would put in "recent:name@gmail.com". The post is here: http://groups.google.com/group/Gmail-POP-and-Forwarding/msg/39436713e368f0e5

Wayne from Maine

Friday, 31 August 2007

MS Internet Explorer 7.0

You ALSO need to go to your Gmail account on your home computer and when signed in, the upper right corner shows SETTINGS. Click here, and when in that next page click the tab that shows Forwarding and POP. At this point ENABLE POP settings, then SAVE CHANGES at the bottom, then sign out. THEN your Q will work... it's taken me 3 days to get to this point.... Relief at last!

JasonJ

Friday, 31 August 2007

MS Internet Explorer 6.0

I figured out how to beat the password screen from repeatedly popping up. What everyone said is right. You have to change the Settings in your gmail account from your computer to POP "ON". ALSO, you must then log out of your account. I stayed logged in and it wouldn't work. So if you change the settings, log out of gmail on your computer. Maybe even delete the account on your Q and start the process over.

hanfrac

Wednesday, 29 August 2007

MS Internet Explorer 7.0

The "recent" fix worked for me. Question - now that I've downloaded messages, the Q displays all of the sent/archived messages. If I only want non-archived "inbox" messages displayed, is there any way to do that? Thanks. Great article.

HELPER

Tuesday, 28 August 2007

Mozilla Firefox 2.0.0.6

For the MOTO Q gmail send / recieve error (where you dont actually recieve any mail after you've "downloaded" it all...) I recommend going into your gmail account settings on your moto Q. and changing your username field to 'recent:yourusernamehere' save it and try it again. This is of course for those of you who have enabled your PO3 and still cannot get the Q and gmail to sync properly. I hope this solves most of everyone's issues. I found the help hidden on some forum so hopefully this will spread around.

Matt

Wednesday, 22 August 2007

Mozilla Firefox 2.0.0.6

I was able to send a test message and in the initial send/receive it synced about 400 messages but I don't see them in the inbox. Any ideas?

pmontemayor

Tuesday, 21 August 2007

MS Internet Explorer 7.0

Don't forget that you still have to setup the POP3 email on your Gmail account too!!!

bcumby

Wednesday, 08 August 2007

MS Internet Explorer 7.0

I followed your instructions exactly, and I saw the same things captured in your screenshots, but... My Q begins to download 640 records and starts counting down, finishes, but then NOTHING is displayed on the screen. I know I am connected to my gmail account because I can send mail just fine but I cannot see my inbox for some reason. Any advice?

Jason

Thursday, 02 August 2007

Mozilla Firefox 2.0.0.6

Have a problem. Setup an account and want to be able to access my mail through Mac Mail and also through my Q, but if I set my gmail settings to leave my mail in the inbox, everytime I access it through Mac Mail, it keeps downloading all the mail. But if I don't leave it in the inbox, I can't access it with Q. What can I do?

Christopher

Tuesday, 31 July 2007

Mozilla Firefox 2.0.0.6

Go to settings in Gmail for POP, and tick the radio button for "Enable POP only for mail that arrives from now on" Have a great day! :)

Torsten

Thursday, 26 July 2007

MS Internet Explorer 6.0

!!!!!READ THIS NEXT!!!!! One thing the instructions is missing is VERY critical: Sign into your gmail (via internet) and go to settings. In settings go to "Forwarding and POP" Make sure the "Enable pop for all mail"... and hit save. Note: when u send from your Q, it will save in you gmail online "sent folder". BUT, erasing off your Q doesnt erase from the web.

joy

Thursday, 19 July 2007

MS Internet Explorer 7.0

I tried everything listed in the artical and I can't get it set up either. I can't even use the browser version because I can't figure out how to allow cookies!

WLUSteph

Tuesday, 10 July 2007

MS Internet Explorer 7.0

I can get gmail set up okay, but when I go to "Send/Receive," it keeps asking me for my password, even though I have checked the "Save Password" box. After a few times, an error message comes up, saying it cannot connect and to check my settings. Any suggestions?

WLUSteph

Tuesday, 10 July 2007

MS Internet Explorer 7.0

Dan

Tuesday, 03 July 2007

Mozilla Firefox 2.0.0.4

Try doing the following. Press Start and then go to Messaging Select Gmail, Press Menu, Select Options, Select Account Options, Select Gmail, Press Next, Enter your email account name like the following recent:yourusername, Enter Password, Press Next,Press Next, , Press Next, Press Next, Press Finish, Press Done, Press Done, Press Menu, Select Send/Receive. Hope this help you guys.

lao

Sunday, 01 July 2007

MS Internet Explorer 7.0

I am able to send emails from my gmail account on my Q. But no emails show up in my inbox other than the "gmail is different" one. I enabled POP3 before setting up my gmail account on my Q (as directed above) and was able to get through the set-up process. Then, when I did the first send/receive, my phone said it was going through like 300-some items, but when it finished, i only had one email in my inbox - the first welcome to gmail one. i've had my gmail account for 3-4 yrs and certainly have more than 1 email that should have shown up on my Q. I cleared out the temp folder on my phone, deleted the gmail account and tried to set up the account again and had exactly the same problem. I can use the web-based mobile gmail, but don't like how awkward and limited it is. Please help! Thanks, -lauren

Melba

Tuesday, 26 June 2007

Safari 522.12

It still doesn't work :(

Bob

Tuesday, 19 June 2007

MS Internet Explorer 6.0

I have pop3 enabled, and can send messages from gmail. However, it does not every take in new messages. Instead, it randomly gives me "new" messages from 2004 with today's date on the stamp. So I can send a test message to another address and it will get there fine, but not to myself. The first time I tried to check "new messages" after setting things up it spent a long time "checking" 336 messages, despite the fact I have about 5 unread messages. Then after "checking" the 336, all it does is give me a couple e-mails from 2004, or nothing at all.

ataylor

Wednesday, 07 February 2007

MS Internet Explorer 7.0

Q4Me advice was a life saver - You should mention that you need to activate POP mail retrieval at the Gmail website via the Settings options prior to setting Gmail up on the Q.

angelica

Tuesday, 06 February 2007

MS Internet Explorer 7.0

Please help. These are the steps I have done so far. 1) followed all steps above 2) changed POP settings in gmail account as suggested 3) connects but nothing shows up in my inbox Thanks in advance.

stanislavf

Tuesday, 30 January 2007

MS Internet Explorer 6.0

I am having the same problem as machet and jwalker. I try multiple times to login. Get a login failed, check your setttings. I have used outlook w/gmail for over a year and had no real problems, but with this mobilewindows and this phone, it does not seem to work. While I could use the browser option, I would prefer outlook. Sigh.

waagbuck

Monday, 29 January 2007

MS Internet Explorer 6.0

I had the same login hangup with my gmail account for a while. I solved it by updating the Q software, dial *228, then choose option 1; dial *228, option 2; then dial *22899. Worked great for a while sending and receiving. Now I can send gmail from my Q, but am not receiving it. Very frustrating.

Q4Me

Thursday, 04 January 2007

MS Internet Explorer 6.0

You should mention that you need to activate POP mail retrieval at the Gmail website via the Settings options prior to setting Gmail up on the Q.

jessenolan@gmail.com

Tuesday, 02 January 2007

Mozilla Firefox 2.0.0.1

My q logs in, says its downloading 285 messages. When it finishes, nothing is in my inbox....WHY? Anyone know, drop me an email.

neil

Thursday, 16 November 2006

Mozilla Firefox 1.5.0.7

I had to do the setup manually, it would not automatically detect settings for me. I also seem to have trouble receiving new emails. It will send, but not receive (or maybe I'm doing something wrong).

brad

Wednesday, 15 November 2006

Mozilla Firefox 1.5.0.8

my q wont complete the auto setup has anyone ever had that happen

jwalker

Saturday, 09 September 2006

MS Internet Explorer 6.0

Thanks - I have done this already - but still seem to have problems - especially sending mail - I can download most of my email - but mail that I have sent never goes.

Ken

Saturday, 09 September 2006

MS Internet Explorer 6.0

Before you even attempt this process to set up your Q phone, go to your gMail account and edit the email settings to enable POP. This will allow your Q to download the mail from the gMail site.

jwalker

Wednesday, 23 August 2006

MS Internet Explorer 6.0

Hi - I frequently have the same problem as machete - anyone else?? Any suggestions?

Roger

Tuesday, 22 August 2006

Mozilla Firefox 1.5.0.6

Failed to work here also. Keeps giving me a login in script.

Reb

Sunday, 20 August 2006

Mozilla Firefox 1.5.0.6

I figured out how to get Gmail to work. I was told that if you have POPed gmail to another email client it won't work on the Q. Gmail only allows one pop. So I under settings i cancelled POP and saved the settings. Then I allowed POP again and it works!

Travis

Thursday, 27 July 2006

Mozilla Firefox 1.0.7

didn't work for me either - it tries to log in, but keeps returning me to the login page.

Aetherscape

Saturday, 22 July 2006

MS Internet Explorer 6.0

Should add a comment to make sure the POP email is enabled on the gmail account your are trying to access with the Q. Took me a little while to figure this out. But otherwise, great this a great help!

Antvan

Monday, 10 July 2006

MS Internet Explorer 6.0

I was having the same problem where it would say its connecting, logging on then give me an error message. Solution- Your settings in your Q are correct. You now have to go to your gmail account via your computer and go to settings -> forwarding and POP -> and Enable POP for your email (here you can also mess with the settings for how email is handled when accessed through the Q)

ryan

Friday, 07 July 2006

Mozilla Firefox 1.5.0.4

Did you even try this? Guess what, it doesn't work. My Q starts downloading my GMail, i can even read a few messages. Then when it gets done checking message 285 / 285 ( I have no idea where it comes up with that number of emails) the Q deletes the 5 or so emails it did pull in.

machete

Friday, 07 July 2006

MS Internet Explorer 6.0

it displays "connecting..." for about 30-60 seconds, then gives the error message: "Login error. Ensure you have the correct login information and try again." The information is correct. I have tried many times.

Eli

Wednesday, 05 July 2006

Mozilla Firefox 1.5.0.4

I did the setup just fine, it does the send/receive but no new emails come in?!

Bill Sobel

Tuesday, 04 July 2006

Mozilla Firefox 1.5.0.4

I did the set up twice and my Q hangs on the "Sending and receiving..." page and then just drops out.