Motorola Updater from Website won't update

[MissNeice]

I have had my Q for almost 2 years and realized that I haven't had the software updated. I went to the Motorola website and downloaded the updater. It will connect to my device; but when it starts to download the updated software it will get to 1% and then say that it has encountered an error. It tells me to turn the phone off then back on; reconnect the USB. I have done this many times even tried removing and reinstalling the Program on my desktop. Can you please help with this?

Thanks,
Neice

[PacoJr67]

Try a master reset before you update. There's nothing to lose since it does this when updating anyway.

[bobby-n]

is your firewall blocking it

[mike250rs]

make sure you backup your data before doing either. Odds are it will be erased during the update.