VZW is totally lost - Motorola Q Forum

My-Q · 05-08-2007, 09:10 PM

Next week I am leaving for what is affectionately called 'Summer Camp.' This year I am going to Camp Shelby, Mississippi for three weeks. I called VZW to check on service there and at Hattiesburg, MS. I was told that that area only has analog service and that pulling data would cost $0.22/minute. WOW!! I was going to use my Q to pull data so I can keep up with my studies using PDAnet. Not a lot, just enough to get my homework and transmit homework. Ha! Not at $0.22 per minute!!

Not being able to use my data plan, I planned on saving a few bucks and cancelled my data plan. I called VZW today to verify that my data plan had been cancelled. It had been and I was happy. The VZW rep asked why I had cancelled my data plan. I explained to her and her reply was, "Do you mind if I check that?" I let her and she said that digital service was indeed available. Okay, I added the data plan back.

Now...I got her name and other information I could use to file a complaint in case I can't get digital service while I am away. I know, we've talked about this before, but this is ridiculous.

n99hockey · 05-08-2007, 09:13 PM

thats just obsured...they cant even get there network locations correct...kinda shady. good thing you got her info to put it in there face if your bill is ridiculous!
good luck!!

VTDr0p0ut · 05-08-2007, 09:39 PM

The first tip-off is that the Q is a digital phone only, if AMPS was available in the area, your Q wouldn't pick it up -- if you are in the United States, it's either Unlimited (a.k.a 5 GB's in VZW speak) or bust. I wouldn't worry about it. But if you get there and now signal, I'd try to find a way to put the service on hold.

lopez096 · 05-09-2007, 12:51 AM

Just checked with their online coverage check tool, and it says they have "extended digital signal" both in Camp Shelby and Hattiesburg. I am currently in an extended network and I only get 1x data service (no EV-DO signal for 50 miles), so you might be looking at only having a 1x signal, nonetheless you should get a signal (according to their coverage check).

qnoob · 05-09-2007, 12:38 PM

ha, VZW or not, would you really rely on what a entry-level call center lackey says?

You'd be better off talking to someone out in Camp Shelby and Hattiesburg and ask them how VZW service is out there.

qnoob · 05-09-2007, 12:39 PM

Quote:

Originally Posted by lopez096

Just checked with their online coverage check tool, and it says they have "extended digital signal" both in Camp Shelby and Hattiesburg.

I wouldn't rely on those online coverage maps. I doubt they're updated on a regular basis and they don't take into account topography, just probably two-dimensional distance to nearest tower.

lopez096 · 05-09-2007, 12:42 PM

Quote:

Originally Posted by qnoob

I wouldn't rely on those online coverage maps. I doubt they're updated on a regular basis and they don't take into account topography, just probably two-dimensional distance to nearest tower.

Ah...yes...true.

My-Q · 05-09-2007, 02:08 PM

I called VZW back. They said that I should not have any problems at the area code I am going. So, that makes 2 'yea' and 1 'na.' Maybe the first day I called was the person I talked to's last day. LOL

qnoob · 05-09-2007, 02:32 PM

Quote:

Originally Posted by My-Q

Maybe the first day I called was the person I talked to's last day. LOL

yeah and call center turnover rate is pretty high too.