Verizon Q Dilemma! - Page 3 - Motorola Q Forum

jayman · 07-29-2007, 01:12 AM

I just got my 3rd Verizon Black Q .. It's a refurb, and I am not happy about it. My 1st Q (Black) the scroll wheel on the side started acting up, so I took it to the Verizon Store. Since it was under 30 days, they exchanged it for a brand new one. My Second Q .. The Buttons started coming loose, and the Hangup / Call buttons began to peel forward a bit. I went to the Verizon Store, they said that they were out of Refurb Q's (Black) and that they could give me a silver one, I said no and spent 30 minutes on the phone with customer service until they finally sent me a refurb via Fedex. Now my 3rd one seems fine, except for the fact that the screen has a little noise and whenever I push down on the right (device) button, I see a little black mark on the screen, kind of like when you push down on a LCD. I don't know if I want to go through the headache of having them send me another. This one should do .. These Q's are great phones when they work.

shophiaholic · 07-29-2007, 01:40 PM

Quote:

Originally Posted by jayman

I just got my 3rd Verizon Black Q .. It's a refurb, and I am not happy about it. My 1st Q (Black) the scroll wheel on the side started acting up, so I took it to the Verizon Store. Since it was under 30 days, they exchanged it for a brand new one. My Second Q .. The Buttons started coming loose, and the Hangup / Call buttons began to peel forward a bit. I went to the Verizon Store, they said that they were out of Refurb Q's (Black) and that they could give me a silver one, I said no and spent 30 minutes on the phone with customer service until they finally sent me a refurb via Fedex. Now my 3rd one seems fine, except for the fact that the screen has a little noise and whenever I push down on the right (device) button, I see a little black mark on the screen, kind of like when you push down on a LCD. I don't know if I want to go through the headache of having them send me another. This one should do .. These Q's are great phones when they work.

Having gone through five Q's myself I have to say that the worst part of having a dysfuctional Q is having to switch to a new one. It is time consuming, a pain to have to retransfer data/contacts/etc., and ultimately a $200+ phone should act up to par.

With that said, you should get your money's worth. As much as switching to a fourth Q sounds unappealing, you should. But make sure it's a brand new one! If you call them and explain how it has inconvenienced you...they will send you a new one. (And make sure they waive the taxes on the new phone because it's like 40 bucks!).

P.S. if you've had your Q for such short time, they shouldn't be sending you refurbs anyway!

AwingsFan · 08-02-2007, 10:37 AM

Quote:

Originally Posted by shophiaholic

But did they give you brand new ones? or Refurb?

I got a brand new one each time. Just have to be forcefull with them or start getting pissed.

rynechaloux · 08-02-2007, 11:55 AM

i had the same problem with my verizon LG chocolate phone. i ended up getting five refurbs! but verizon has a deal that if you get that many refurbs you qualify for a brand new out of the box phone. so i suggest you march on in there and demand someone to tell you the details of said deal. and how many times u must deal with refurbs before you get a new one.