Verizon Customer Service Rep??? - Motorola Q Forum

sherri · 06-22-2008, 07:06 PM

I didn't know where to post this, so I figured here was good. I'm sure if not, it will be moved!

I just "upgraded" my son's phone, from the free Samsung that I got when I purchased my Q, to the Chocolate. The Chocolate is currently free on-line through Verizon, and since he wants an MP3 player, I figured, why not!

Anyway, I had a question for customer service, so I did the live-chat on line thing. The cutomer service reps name was April, and we got to chatting about phones...she has a Moto Q9h. Never heard of this site (I know! Could you imagine that!!???).

She is looking forward to joining, along w/her brother and sister-in-law! Trying for screen name April, or N-April. Go EQ!!

rudeboy · 06-22-2008, 07:14 PM

nice job sherri.

potQ9c

cheri · 06-22-2008, 07:33 PM

my recruiting methods are more subversive lol :> jk ?

Seriously, nice job sis

jerkules · 06-22-2008, 08:33 PM

Do you have a link for the online chat option? I can't find it on their website.

cheri · 06-22-2008, 08:36 PM

Quote:

Originally Posted by jerkules

Do you have a link for the online chat option? I can't find it on their website.

I believe its right there when you log into your account

I tried to check but getting account maintenance error right now

sherri · 06-22-2008, 08:42 PM

Quote:

Originally Posted by jerkules

Do you have a link for the online chat option? I can't find it on their website.

Try this: when you click this link, there is a picture for live help...(show support for...)

http://www22.verizon.com/Residential...sOne/85488.htm

igotaq · 06-22-2008, 10:33 PM

verizon employee using a q9h?? (at&t phone) hm....

sherri · 06-22-2008, 11:50 PM

Maybe she said 9qm...I was trying to do too many things at once, but I know it wasn't the original q. She said brother & sis in law had original q's...

Tony Bag o Donuts · 06-23-2008, 06:50 AM

Quote:

Originally Posted by sherri

I didn't know where to post this, so I figured here was good. I'm sure if not, it will be moved!

I just "upgraded" my son's phone, from the free Samsung that I got when I purchased my Q, to the Chocolate. The Chocolate is currently free on-line through Verizon, and since he wants an MP3 player, I figured, why not!

Anyway, I had a question for customer service, so I did the live-chat on line thing. The cutomer service reps name was April, and we got to chatting about phones...she has a Moto Q9h. Never heard of this site (I know! Could you imagine that!!???).

She is looking forward to joining, along w/her brother and sister-in-law! Trying for screen name April, or N-April. Go EQ!!

is it the chocolate 2 or the original...the original had problems..
just making sure.

sherri · 06-23-2008, 08:54 AM

Quote:

Originally Posted by Tony Bag o Donuts

is it the chocolate 2 or the original...the original had problems..
just making sure.

Probably the original, but I took out insurance on it. It was free, and it is for my 12 year old son. I love him dearly, but he is a flake when it comes to these things! Seriously, he's a genius in school, but since he doesn't like to do his work, his grades "have to be lowered" according to teachers. (He ended up with a 98 in science, because mean mommy made him do extre credit to make up for missed homework!) He tests off the charts, but he is a flake. I figure that if there is any problem with the phone, Verizon will fix it or the insurance will!

Just checked the Verizon wirelss site, and the phone they are offering in this promotion is the LG Chocolate (LGVX8550). That is the newer model according to the specs. Let's see what comes in the mail!