Call back and talk to another rep... the next rep will probably know the real deal.
When I was looking for a PDA-like phone w/ an OS, I asked the first Verizon rep if there was such a phone on which I could also play movies on and she told me that there was no such technology at this time!!!!... clueless to say the least, I persisted and called back and the next rep knew her sh*t!!, and thus how I ended up with my Q, .....lovin' it ever since.
