A dead "Q" and "they" say water damage??? - Motorola Q Forum

Stinab64 · 11-08-2007, 05:11 PM

Hi - I'm new....

I have a newly dead Q that I've had since February. I've been totally screwed by Verizon.

They say my phone has water damage. This is completely NOT possible as my phone has never been placed near or in water. It is either on my person, in my car on the charger or on my desk on the charger.

There is supposed to be a red dot that says it is water damaged? and I believe that, but could it be a lemon?

Anyone??? Please help - Verizon is doing NOTHING for me... except telling me to either buy a new $400 dollar phone - or cancel my service for $175.00.

Thanks

rudeboy · 11-08-2007, 05:26 PM

welcome aboard.... not sure what to tell you. from what i understand there is a sticker behind the battery which changes color when moist/wet. as said i do not know there return/exchange policy... i once has a wet StarTac and i too had to buy a new one (which wasn't as bad 'cuz my previous employer paid for it..)

good luck....

alexithemoi · 11-08-2007, 06:10 PM

I say this as a verizon user. I'd either get a different model of phone or more likely ditch Verizon. Especially if you have good coverage from another service. If for instane you can get in on that sweet Sprint Sero deal. It's what I'd have done if we had good native Sprint coverage here in Billings MT. This could actually, and strangely enough, be a good flip of the coin for you.
Consider this: if you opt for the ETF and switch carriers you could save yourself a good sum every month paying less for data; get a newer Q at a new service price and in the long run make up for your ETF and service carrier switch in the long run.
Just a thought.

delta5 · 12-04-2007, 12:46 AM

Quote:

Originally Posted by Stinab64

Hi - I'm new....

I have a newly dead Q that I've had since February. I've been totally screwed by Verizon.

They say my phone has water damage. This is completely NOT possible as my phone has never been placed near or in water. It is either on my person, in my car on the charger or on my desk on the charger.

There is supposed to be a red dot that says it is water damaged? and I believe that, but could it be a lemon?

Anyone??? Please help - Verizon is doing NOTHING for me... except telling me to either buy a new $400 dollar phone - or cancel my service for $175.00.

Thanks

There are several water tattle-tales on the inside of the phone and the battery. If enough water got into the phone to change the color of those stickers and short out the phone, that is NOT a factory defect. If you dont have insurance on the phone, they will not replace it if the tattle-tales are tripped. I had a friend that actually dropped his phone in a toilet, and he had to buy a new one once.

Bramsy · 12-04-2007, 11:05 AM

Quote:

Originally Posted by Stinab64

Hi - I'm new....

I have a newly dead Q that I've had since February. I've been totally screwed by Verizon.

They say my phone has water damage. This is completely NOT possible as my phone has never been placed near or in water. It is either on my person, in my car on the charger or on my desk on the charger.

There is supposed to be a red dot that says it is water damaged? and I believe that, but could it be a lemon?

Anyone??? Please help - Verizon is doing NOTHING for me... except telling me to either buy a new $400 dollar phone - or cancel my service for $175.00.

Thanks

As much as i love Verizon, i say jump ship... i actually had a friend with a similiar prob and they blamed water damage when he took better care of his phone than most everyboy all along... i heard apple does this often with iPlops...? i would ask for the phone back.. see if anybody wants the scraps, and get the sprint sero plan.. good luck!

mike250rs · 12-04-2007, 11:39 AM

It is " possible " you phone drank some water in a previous life. Meaning it got wet and was returned. The service techs do their thing and either junk it or more likely fix it and put it in a new box. Most refurbish shops use the 3 strikes rule. If its returned 3 times then it gets junked. If this was the case then they should have put new water dots in.

mbrevard · 12-04-2007, 12:54 PM

Or if you want to stick with Verizon pick up one of the used ones advertised on here or other sites for around $200 bucks.

Hey this guy has one with some extras for 180 OBO

zachass · 12-05-2007, 02:53 PM

I take it you didn't have insurance

oneeyed_q · 12-05-2007, 03:06 PM

Sorry about your predicament, one thing you might try is talking to another service provider and see if they will cover your cancellation fee from Verizon for switching. It may or may not work. I have never had a problem with returning phones to verizon, but then again I also get the insurance.

F "Q" · 01-08-2008, 07:08 AM

Quote:

Originally Posted by delta5

There are several water tattle-tales on the inside of the phone and the battery. If enough water got into the phone to change the color of those stickers and short out the phone, that is NOT a factory defect. If you dont have insurance on the phone, they will not replace it if the tattle-tales are tripped. I had a friend that actually dropped his phone in a toilet, and he had to buy a new one once.

I am on my second Q with the same problem. Replaced this last Q in Aug 07, about 1 month after, I noticed several glitches with the keys. I would hit a number or a letter and it would select random ones instead. Cannot save contacts or send text without random batches of numbers automatically being inserted.

Phone was still functional on most part. so I waited until Jan 7 to return to Verizon. The service lady took of the battery cover and said their was a red dot and my phone was exposed to water! What a bunch of hog wash. They can tell all my phone problems are due to this red dot? They did no other evaluation!

I told the lady I have never been near any liquids or even in the rain with it. She said, "well sir, I do not follow you around everyday to know that." I told her this sounded like a bad excuse that Verizon was giving to their customers and that there was no way to evalute my specific problems due to a red dot sticker.

My only option was to pay for a new phone or cancel my service which was $175.00 per line. Well, as you could guess I left pissed. Called Verizon direct to complain. Man on phone looked up account and read off previous employees notes. Basically said my phone was exposed to moisture and it was not covered. I asked him since I knew that my phone was never wet or in the rain, then what type of moisture are we talking about. He said, that it could be the weather! I was pissed....I told him if I knew you were selling me a MOBILE phone that was sensitive to the weather, then I would of never bought it. I could of stayed home and used my home line.

WTF, I am so pissed. I can't stand corporate rip-offs! I refuse to pay for another defective phone. Also, the lady at Verizon stated that she has never had any one complain about the "Q"...I told her that I would research the internet and if I found that there were similar complaints, I would call them back.

My nephew told me last night that he is on his 5th "Q" do to the same problems. He lives in central NY, and I live in the South. I guess the "Q" is not made for outdoor use.

It is funny how the LCD screen is waterproof on the "Q".. mine still looks brand new! Verizon should be ashamed to scam the customers and should demand Motorola to give credit for our defective phones or replace them with equal value! So until them Verizon....F "Q"!

Welcome to Everything Q!