Problem with getting service with Ebay Moto Q - Motorola Q Forum

ledzeppelin · 06-20-2008, 11:48 AM

I bought a Moto Q off Ebay, it was listed as an US Cellular compatible phone. I got it activated and it works well other than the fact I pretty much have no service anywhere. In places where I usually have full bars I have 0 to 1 bar. I took it in yesterday to US Cellular (they were closed for renovation, but a guy helped me for a few mins) the guy told me that since it wasn't issued by them it might be searching for towers whoever issued it. I'm going to go back in tonight, but was wondering if anyone from here has heard of this before?

rudeboy · 06-20-2008, 11:55 AM

welcome aboard...

dunno a lot about US Cellular, but if they activated it wouldn't you think it should find towers ?

ledzeppelin · 06-20-2008, 12:10 PM

Thanks man, yeah that's what I'm confused about. If it's made for US Cellular shouldn't it work no matter what? I tried a *228, but it didn't do anything...

rfarrah · 06-20-2008, 12:14 PM

If USCC has activated it, it should be on their system. I would have them double check it to make sure it really is activated.

Now, if you're out in the boonies and roaming a lot, you might want to update the PRL (*228 from your home area) to make sure you're getting access to all of the available (roaming) towers.

It wouldn't hurt to make sure your Q isn't set to some funky setting in the "Phone Settings> Network screen - should (probably) be Automatic A or B (doesn't much matter which).

Hope this helps.

ledzeppelin · 06-20-2008, 12:23 PM

I'm not in the boonies, Madison and Milwaukee, Wisconsin (our 2 biggest cities). I tried *228 and it was set on automatic A, I changed it to B to see if that changes anything.

zrempe1028 · 06-23-2008, 08:17 PM

Quote:

Originally Posted by ledzeppelin

I bought a Moto Q off Ebay, it was listed as an US Cellular compatible phone. I got it activated and it works well other than the fact I pretty much have no service anywhere. In places where I usually have full bars I have 0 to 1 bar. I took it in yesterday to US Cellular (they were closed for renovation, but a guy helped me for a few mins) the guy told me that since it wasn't issued by them it might be searching for towers whoever issued it. I'm going to go back in tonight, but was wondering if anyone from here has heard of this before?

when you turn the phone on does it say US Cellular on the splash screen?

If it doesn't then it is not a US Cellular phone, and though you may have it activated on their network it will not work properly.

Just because USCC carries the phone it does not mean that your particular phone is compatible with their network.

If it does say US Cellular. you may have the wrong Home SID programmed in. I would take the phone in to them and get it looked at

Shelleyjean · 07-07-2008, 08:39 PM

Hey.. I bought a MOTO Q off ebay as well and i got it activated..and i have US Cellular... Ive had it for a while and in the beginning i had absolutly no service... but i took it in and he said everything was fine and he changed the 'channel' or somehting like that but i have ok service now.....

but now my q goes dead in like a day...idk why but i have to charge it over night just so it wont die the next day...i dont understand cause im not always on it but.... and

does ur comp detect your q?
i downloaded activesync and it trys to connect when i plug in my phone but then it says activesync didnt detect any devices.

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