Upgrade from Q to Q9c? - Page 6 - Motorola Q Forum

anthonylitz · 12-27-2007, 09:07 PM

Quote:

Originally Posted by TarHeelsRule!

Yeah, my problems and concerns were legit. I was not trying to scam Sprint but the phone was just one headache after another. Time will tell whether the Q9c is an improvement or not. But try a polite but forceful email and see what kinda response you get.

Strike 2 for me! This is my second failed attempt. I called *2. The very nice girl I talked to said there was nothing she could do. My options were $150.00 Q9c and I could use my insurance but it would cost me $50 and they would only send me another Q.

I actually never knew that insurance cost $50 to use. Wow that kinda stinks, at 7 bucks a month, this is sounding like a bad idea.

Think I will cancel that.

What email address did you use? I couldn't find it on their website.

Thanks,
Anthony

mike250rs · 12-27-2007, 09:31 PM

the $50 should only be if you dont have a phone to turn in for repair. Basicaly if you lost it, 50 bux you get a new one. I will be swapping out my Q for the 3rd time soon and I will have nothing to pay, as my issue is a " functional issue ".

gav91183 · 12-27-2007, 10:38 PM

Quote:

Originally Posted by mike250rs

the $50 should only be if you dont have a phone to turn in for repair. Basicaly if you lost it, 50 bux you get a new one. I will be swapping out my Q for the 3rd time soon and I will have nothing to pay, as my issue is a " functional issue ".

what issues were you having with your Q? Why were you taking it to Sprint?

anthonylitz · 12-28-2007, 09:55 AM

Quote:

Originally Posted by mike250rs

the $50 should only be if you dont have a phone to turn in for repair. Basicaly if you lost it, 50 bux you get a new one. I will be swapping out my Q for the 3rd time soon and I will have nothing to pay, as my issue is a " functional issue ".

Oh, ok. See, that's a prime reason why I hate to even call into anyone's "customer service". Because we the people on the forums know more than they do. For instance I can go down to any of the 3-4 sprint stores in my town and out talk their employee's on the subject of EVDO. Ridicules Service is what they should call it.

Wait one more before I stop; Who has ever gone to Best Buy and was considering two products and suddenly here comes a sales rep. "Can I help you?" they say. "Yes, please I am considering these two products which is better, I see they are similar just different brand names." Then the sales expert focus their eyes down, bows their head, and starts reading the product display cards for you out loud.

Nuff Said...

Anthony

mike250rs · 12-28-2007, 10:17 AM

this is what I do when calling about a tech or app related issue:..

" hello Sir, how may I help you?"
I have been having degrading web functions * I pause while the rep looks up what kind of phone I have *
" You have the moto Q? "
yes ma'am, have you used one before?
" umm no sir, but I will be glad to help "
no offense ma'am, but unless you are famailar with the Q..your flowchart you have will not help. Please find a rep who has a Q. Thank you. :-)

gav91183 · 12-28-2007, 01:34 PM

are yall having the same issues I am, such as: phone freezes, phone charges when it feels like it, have to have several attempts to get the phone to charge, phone turns off at will, delay when switching menu screens, phone LOVES giving me the woot sound and goes in and out of service about 5-10 times a day. Are these the same problems? if so should I take it to the sprint store, call motorola about their POS or call sprints cust service. this POS is annoying the hell outta me lately

mike250rs · 12-28-2007, 01:48 PM

my 1st Q1 did those things, curent one does this:

BT craps out after 1hr, can't use a car charger (got 3 laying in back of my truck), internet dies...only a reboot will fix(15+ times aday), keypad sticks or doesnt register a button push.

Also keep in mind I'm on the road 5-6 days at a time driving a truck and the Q is my only link to home or to find directions from point A to B

gav91183 · 12-28-2007, 03:12 PM

Quote:

Originally Posted by mike250rs

my 1st Q1 did those things, curent one does this:

BT craps out after 1hr, can't use a car charger (got 3 laying in back of my truck), internet dies...only a reboot will fix(15+ times aday), keypad sticks or doesnt register a button push.

Also keep in mind I'm on the road 5-6 days at a time driving a truck and the Q is my only link to home or to find directions from point A to B

Mine does the exact same thing and annoys the hell outta me! so did sprint exchange it out or did you have to call Moto?

mike250rs · 12-28-2007, 03:25 PM

just called Sprint *2, then talked to tech support..went thru the checklist..confirmed something was wrong with device. Monday I will swing by a repair shop and they will swap it out for free(insurance). More than likely it will be another Q1

gav91183 · 12-28-2007, 04:44 PM

Quote:

Originally Posted by mike250rs

just called Sprint *2, then talked to tech support..went thru the checklist..confirmed something was wrong with device. Monday I will swing by a repair shop and they will swap it out for free(insurance). More than likely it will be another Q1

see I havent had my phone for longer then 4 months and it has done this. Wouldnt it be covered by manufacture warranty?

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