Upgrade from Q to Q9c?

[Paulmac4au]

I personally sent the 4 email addresses. Either way its going to the same spot but if you send 4 that is all the better chances of getting someone that cares enough about you as a customer to help make things right. I received 1 email back from a guy who told me I should just call the (NON-ENGLISH SPEAKING) customer support number. The second person was more than nice and offered to replace my phone with any phone of the same value($499) which is exactly the same price as the Q9C. She mailed it out Monday and said 5-7 business days

[ryangab]

hey everybody. Just to let ya know I just received my new MOTO Q9c today. totally FREE!!!! I just emailed sprints ecare andafter about 4 short email describing the "issues" I was having they sent one to me the next day. The phone seems pretty good. Only prob is I cannot get the active sync to work. Flash problem seem to be going around.

[Munan]

Originally Posted by ryangab

hey everybody. Just to let ya know I just received my new MOTO Q9c today. totally FREE!!!! I just emailed sprints ecare andafter about 4 short email describing the "issues" I was having they sent one to me the next day. The phone seems pretty good. Only prob is I cannot get the active sync to work. Flash problem seem to be going around.

I had the same Activesync issue. Try plugging the Q9C into a different port.
The drivers are similar enough to not be noticed and different enough to not work.
Switching ports forces the drivers to load and it will work from there.
Or it did for me anyway......

[ryangab]

Originally Posted by Munan

I had the same Activesync issue. Try plugging the Q9C into a different port.
The drivers are similar enough to not be noticed and different enough to not work.
Switching ports forces the drivers to load and it will work from there.
Or it did for me anyway......

Thanks for the tip. I actually just downloaded it from the internet. Worked like a charm. Thanks anyways though.

[Munan]

Originally Posted by ryangab

Thanks for the tip. I actually just downloaded it from the internet. Worked like a charm. Thanks anyways though.

As long as it works now, that's the goal!

Happy to have attempted helping.

[da7rutrak]

I'm trying ecare right now. I've had problems with my phone since the beginning. I'm on my second phone now. First one had screen problems and now I'm stuck with battery problems and poor vision service.

Let's hope it works! thanks for the tips guys.

[gav91183]

So I just got done playing the phone game with BOTH Sprint and Motorola... Told Sprint I was tired of the games with both Spring and Motorola with my phone so Sprint offered me a new phone at the "Internet Price" of anywhere 149.99-199.99+ depending on the phone. That was the "best they could do for me". So I called Motorola back and told them what is going on with my phone. They want me to send it in or drive an hour or more out of my way to have them look at my phone. I asked if I could just do a swap out of phones since I need my phone. They said I would have to call my service provider for that kind of service since Motorola only will repair the phone or swap it when the phone is unrepairbale. This is pissing me off. I may call Sprint and speak to a supervisor next, after dinner. . This crap is why I want to switch to AT&T. Everyone i know who has problems with their phone gets a new one, no questions asked.

I also e-mailed ecare3 so I guess I will send out 3 more e-mails ASAP.

[rainmakerrc]

Originally Posted by gav91183

So I just got done playing the phone game with BOTH Sprint and Motorola... Told Sprint I was tired of the games with both Spring and Motorola with my phone so Sprint offered me a new phone at the "Internet Price" of anywhere 149.99-199.99+ depending on the phone. That was the "best they could do for me". So I called Motorola back and told them what is going on with my phone. They want me to send it in or drive an hour or more out of my way to have them look at my phone. I asked if I could just do a swap out of phones since I need my phone. They said I would have to call my service provider for that kind of service since Motorola only will repair the phone or swap it when the phone is unrepairbale. This is pissing me off. I may call Sprint and speak to a supervisor next, after dinner. . This crap is why I want to switch to AT&T. Everyone i know who has problems with their phone gets a new one, no questions asked.

I also e-mailed ecare3 so I guess I will send out 3 more e-mails ASAP.

I posted a response to your other post, but I'll add that you might be better off dealing with Retentions on the phone versus regular Customer Service (which is who the eCare emails go to, I believe). The Retentions folks can do more for you than regular CS in most cases, from what I've heard.

[TarHeelsRule!]

And while I know having your phone not working correctly is truly aggravating, I don't think of us that were able to get our original Q's replaced with a Q9c had an easy task. It took, at least, me numerous emails and phone calls for me were a waste of time. So patience in this case is indeed a virtue. (and that comment is coming from someone who has none).

If you're already thinking of jumping ship to AT&T why put yourself through the trouble. Is your contract almost up enabling you to go to another carrier without eating the early out fee?

It's been said many times before the Q is not for everyone. But when it works correctly and you can get customized to your specifications IMHO it's a thing of beauty.

[gav91183]

Originally Posted by TarHeelsRule!

And while I know having your phone not working correctly is truly aggravating, I don't think of us that were able to get our original Q's replaced with a Q9c had an easy task. It took, at least, me numerous emails and phone calls for me were a waste of time. So patience in this case is indeed a virtue. (and that comment is coming from someone who has none).

If you're already thinking of jumping ship to AT&T why put yourself through the trouble. Is your contract almost up enabling you to go to another carrier without eating the early out fee?

It's been said many times before the Q is not for everyone. But when it works correctly and you can get customized to your specifications IMHO it's a thing of beauty.

I too think its a good phone but turning off when it wants its, is the aggervating part. Oh and dont forget the freezing up too.

I would jump ship but I just graduated college and parents are still picking up the bill ... I dont have the $$ to get out either. I just reupped with a 2 year deal in August last year so I have 1.5 years left