Swap out, q for q9c insurance?

[trenchtownrocked]

Hello, I have an old q with sprint with insurance on in. Has anyone recently made a claim for a lost or non-functional Q recently? I know that once they run out of the old Q they will replace with a Q9c. My buddy who works with sprint told me that I can call to make a claim but that only until then i can i find out what phone it will be replaced with. He also mentioned that i would have 3 months o decide whether or not to replace or i lose the abilty to swap once i make that call. Id like to know what experiences anyone here has had before i do anything. I've already tried the whole complaint angle to no avail. Thanks for ur help.

[mike250rs]

just swaped ot my Q1 Monday. It took them 2 weeks to dig up a replacment

[Tony Bag o Donuts]

Originally Posted by mike250rs

just swaped ot my Q1 Monday. It took them 2 weeks to dig up a replacment

Mike you got the C or the Q1?
I think its a crap shoot.

[mike250rs]

another Q1.....

Never had a problem swaping them out. Told them what was wrong and the steps taken to try and fix. Last time I waked in they immediately started the paperwork.

[timothy_tyren]

They could not fix my old Q so they replaced it with the Q9c with out any hassle.

[earthshaker78]

Tim,

How long did it take them to replace it...they gave me a 7-10day time frame.....I hope they over estimated...