Sprint Q-- Text sent multiple times?! - Motorola Q Forum

Felecity · 02-22-2007, 12:41 PM

Alright guys, had the phone for almost a week and I have noticed a very aggravating issue... I will send a text to a friend of mine and receive a "Message Sent!" Alert. Cool. That's what's suppose to happen. Well... randomly, from 20 minutes to 20 hours, when I do somehting major, as in "Send and Receive" in my Hotmail account, or if I make/receive a call, I will get ANOTHER alert.. "Message Sent!". I go and look in my text folders and see that a message that I had sent previously (like, it would have been message three down on the "sent" list) has been brought up to the top, and its no longer the third message. The receiptant has already received it, and I ave since replied to the message. Its not really annoying for me, just the receiptant. She's received the same message, RANDOMLY, anywhere from 2-5 times. I'm not sure what to do, or if there's anything that I can do.

Things I have tried:
- Soft reset
- Hard reset (which was on the first day I had the device; ever since is when I've REALLY noticed the issue)
- Prior to reset, I had installed Photo Contacts-- didn't like interface, so I deleted THEN did the hard reset.
- Walked through each step and watched it go through and pressed "Okay" after alert. Went back and made sure it was not in the outbox.

inf3st · 02-22-2007, 02:29 PM

This can happen from time to time trying to send a message while not having great service. I am with Verizon and I am on the recieving end as well as the sending. I've had someone receive one of my messages proximately 50 times(no lie). It's not a service provider or phone issue. It just has to do with signal.

Felecity · 02-22-2007, 02:31 PM

Is there anything that we can do? Its EVERYTIME I send one...

Bwizzy · 02-22-2007, 04:40 PM

I've had this problem with multiple SMS in the past and its not your phone. Its with Sprint or the carrier.

qnoob · 02-22-2007, 05:15 PM

Quote:

Originally Posted by inf3st

This can happen from time to time trying to send a message while not having great service. I am with Verizon and I am on the recieving end as well as the sending. I've had someone receive one of my messages proximately 50 times(no lie). It's not a service provider or phone issue. It just has to do with signal.

yeah, i had the same problem with my previous cell phone . . . but it only did it when receiving messages from people with cell phones with providers that have spotty service in my area (ie, t-mobile, sprint, etc). It's definitely not a phone or Q issue.

inf3st · 02-23-2007, 10:54 AM

I don't know how Sprint updates their phone. But you could carry it to them and explain them your problem. The might be able to update your roaming capabilities.

Felecity · 02-25-2007, 03:46 PM

Well, guys.. I figured it out....

Almost all of you were right.,.. in one way or another. If you are in an area where the coverage continually changes, and you try to send a message, if you have no service, the message is "saved" in the outbox. Now, when you get into a better service area, that text message is then "sent". Well, sadly in my case, even though the message was "sent", it was not deleted out of the outbox, hence the reason it kept sending, over and over and over again everytime my signal was peaked in some way (i.e., when I made/received a call, when I would pull my Hotmail messages, etc.). She got the same message 40+ times in a 4 day period before I figured it out.... Thanks guys for all your help!

arenshaw · 03-10-2008, 04:47 PM

Have you resolved the issue then? I'm in the same situation and have received over 150 of the same texts before. I'm with Sprint and this is killing me. If you've resolved it, can you specify what you did?

Quote:

Originally Posted by Felecity

Well, guys.. I figured it out....

Almost all of you were right.,.. in one way or another. If you are in an area where the coverage continually changes, and you try to send a message, if you have no service, the message is "saved" in the outbox. Now, when you get into a better service area, that text message is then "sent". Well, sadly in my case, even though the message was "sent", it was not deleted out of the outbox, hence the reason it kept sending, over and over and over again everytime my signal was peaked in some way (i.e., when I made/received a call, when I would pull my Hotmail messages, etc.). She got the same message 40+ times in a 4 day period before I figured it out.... Thanks guys for all your help!