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Old 07-15-2007, 03:45 AM   #1 (permalink)
 
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Default Sprint gave me the wrong plan!

I ordered the sero 500 minute plan on Tuesday and activated my phone Friday night when I got it. When I checked my account Saturday morning, they had me under the basic plan. I got an email receipt when I ordered. I'm tired of calling these guys and waiting on hold for an hour at a time!
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Old 07-15-2007, 08:26 AM   #2 (permalink)
 
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Call them back - get the right plan. IN FACT, you can change your plan online.
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Old 07-15-2007, 09:08 AM   #3 (permalink)
 
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Default Be Careful

Just don't call them too much.

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Old 07-16-2007, 11:58 PM   #4 (permalink)
 
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Quote:
Originally Posted by discopizza View Post
I ordered the sero 500 minute plan on Tuesday and activated my phone Friday night when I got it. When I checked my account Saturday morning, they had me under the basic plan. I got an email receipt when I ordered. I'm tired of calling these guys and waiting on hold for an hour at a time!
Sprint does offer a special executive care number. Check the consumerist website. They will give you a direct number to dial. They will help you with no wait time.
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Old 07-21-2007, 08:41 PM   #5 (permalink)
 
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use this number... you get through quicker... 877-345-7895
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Old 07-22-2007, 09:27 AM   #6 (permalink)
 
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I just *2 and voice "customer service" and usually call volume is low and Im in there in under 5 min. You must call at the worst times.. good luck
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Old 07-23-2007, 06:02 PM   #7 (permalink)
 
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ya, i usually call in the middle of the day and normal wait time is always under 5 minutes. Someone gave me a direct number to dial, i don't have it here cause i'm at work, but it asks for my 10 digit telephone number then after i put that in it says "thank you" and a person instantly picks up.....every time....
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