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Well man, I have the Q9 c and have not had problems. I did think it was running slow, but realized I'm running third party apps, which are not designed well (most of the time)....I am not the best at writing code, and I know I leave bugs (unintentionally) and so do the programmers of much freeware. Also, like stated above, kids should not have nice cell phones, they spill,etc......Samsung is AMAZING in my experience with customer service and almost all their products have 1 yr man. warranty. Picture mail? On my Q, I take the pic, click send, then pick to mobile or email......? however, sprint is an asshole of a company. I hate them, but my father pays for my service since he gets a nice discount through his work. ( i pay him back). . I suggest bitching and moaning enough you'll get your way with them.