Should I switch to sprint SERO? - Page 2 - Motorola Q Forum

Blivit · 10-17-2007, 11:41 AM

First post, yay.

I have been a sprint customer for almost 10 years and recently came across all of this SERO stuff. I really wanted to sign up for it and used the email posted above (found elsewhere) but bottom line, I could not.

Long story short, due to me already having a sprint account (contract was up) the sales reps had no idea what to do. I placed the order as a new customer online expecting to be treated as such with a new account and new number, cancelling my old account once I received the new phone.

It took 4 calls to the sale support line totalling almost 1 hour each. The first 2 people told me I could not do it since I already had an account (wasn't trying to port my number over) and the third told me I could add it as a second line to my existing account and took care of that process for me, or so I thought....the 4th person proceeded to tell me that the 3rd person was wrong and hadn't done anything. By this point I was fed up, cancelled the order and told them I was cancelling sprint all together.

I was then sent to retentions I believe who took care of me. I ended up not getting SERO but my plan was altered to be almost identical...and I got to keep my number.

It was a real pain of a process but everything worked out in the end. I am not sure if they are cracking down on this, or I just started the process wrong by not cancelling my existing acount first or what...

xgrewellx · 10-17-2007, 12:13 PM

when i went to retentions they gave mr a free q and free text.

its cool but my buddy got SERO and only pays 30 a month for his q

Kid_Icarus · 10-26-2007, 11:00 AM

Quote:

Originally Posted by Blivit

It was a real pain of a process but everything worked out in the end. I am not sure if they are cracking down on this, or I just started the process wrong by not cancelling my existing acount first or what...

The key to the whole thing of changing over if you are already a Sprint customer is to have patience. I was expecting a long wait & numerous phone calls to get my 2 Sprint shared accounts switched over to individual SERO plans...took me a total of two days and two phone calls each day to find the right person. First two calls were to regular Sprint customer care and the next two were retentions with the second one succeeding in about 10 minutes of talk time.

From everything I've read it does just take a bit of time, and like you said about cracking down...Sprint has nothing to gain by switching customers on regular plans to SERO plans. If you already are in a 2-year contract you either a) pay the $250 cancellation fee (money to Sprint) b) continue with your current contract (money to Sprint). If you don't have the patience to find the right service rep. then Sprint wins, if you have the time and convincability then you win because you'll get the lower priced plan.

kholdstare · 10-30-2007, 02:52 AM

You could use something like John.Smith@sprint.com

I confirmed this one works. Just think of something common enough that there must be someone with that name at sprint, or ask an employee for their email address.

indyx · 10-30-2007, 12:19 PM

Quote:

Originally Posted by relate27

just keep in mind that unlimited text is only till november 3rd 2007 .after that you have to pay 5 for 300 messages. but you get unlimited data and 1250 minutes for 50 bucks which is a good deal IMO

http://www.fatwallet.com/t/18/680568/

WRONG, the main SERO page (before you even login with an email address) states...

"*Service Offers: Unlimited text messaging promotion expires 12/31/07. "

qwho · 10-30-2007, 01:29 PM

I just ordered a Mogul with SERO. Someone gave me their real sprint employee email address to use.

I will be checking my status periodically, as the fat wallet forum has users posting all kinds of errors and what not for the URANG code being entered when you buy it...which I entered as well...

So we'll see. I hope it comes tomorrow. I really need a new toy to play with.

anbu509 · 10-31-2007, 02:15 PM

It took me 5 calls to retention for a total of 2 hours to have them switch my plan. My contract with Sprint was supposed to expire in May and because of that they said I couldn't get the SERO plan without having to change my phone number which I didn't want to (just like a previous poster experienced before) but he did give me something VERY similar. He just asked me how many minutes I wanted and I went for 1200. Long story short he gave me the equivalent of the 1250 minutes SERO plan AND knocked off $10 of that monthly bill in exchange of me renewing my 2 year contract which I would have done anyway.

The idea behind this is if you want the SERO plan or something similar, you should be ready to place a lot of phone calls to retention (customer service won't be able to help you) and persevere. Trust me, the rewards are well worth the effort.

qwho · 11-01-2007, 08:21 AM

Quote:

Originally Posted by anbu509

The idea behind this is if you want the SERO plan or something similar, you should be ready to place a lot of phone calls to retention (customer service won't be able to help you) and persevere. Trust me, the rewards are well worth the effort.

I think the trouble is that if you are already a sprint customer, you will have all those issues. For me, it hasn't been a problem yet since I switched from VZW. My phone is scheduled to be delivered by UPS today, so we'll see what problems I encounter during activation.

Everyone, if you switch to Sprint SERO, make sure you are always looking online at your plan on your account page, and make sure they don't accidently screw things up for you.

Kid_Icarus · 11-01-2007, 09:41 AM

Quote:

Originally Posted by qwho

I think the trouble is that if you are already a sprint customer, you will have all those issues. For me, it hasn't been a problem yet since I switched from VZW. My phone is scheduled to be delivered by UPS today, so we'll see what problems I encounter during activation.

Everyone, if you switch to Sprint SERO, make sure you are always looking online at your plan on your account page, and make sure they don't accidently screw things up for you.

Agreed on both of those statements. Switching from another provider there is little to no hassle in getting in a SERO plan. Also, if you see problems with your account online after switching, the eCare response is phenomenal. I always email problems in now and generally within an hour of submitting my question they respond and have the problem corrected.

lewisjd · 11-02-2007, 01:49 PM

Well, lets see how things go. I sent in an email to eCare (im about 2 months into my plan) stating that a rep told me that i would be getting a better deal wtih SERO (which he did tell me that, after he signed me up for my current plan..bas***d)

So ecare said on nov 7th, when my new billing cycle starts, they will convert me to SERO, along with my wife's account. they even outlined the plan details for me and it was exactly the same as the online plans.

lets just see how this pans out. i will be ecstatic if it is true because all it took was 1 email! the reps name was Razzy K. he/she was very nice and answered any ?s i had emailed back within 30 minutes.

wish me luck!