Official Sprint MOL3 Software Update discussion

[kellybrf]

Originally Posted by igotaq

you shouldnt put your phone in boot loader mode if your not w/ verizon.

Try the update tool w/o putting phone in boot loader mode.

why not? this was the only way i could get mine to upload, otherwise it would just stick at 0% and eventually fail. i tried a master reset as well as choosing to not back up my personal information and it still failed until it was put in bootloader mode

[igotaq]

I said shouldnt.. not cant.

Originally Posted by kellybrf

why not? this was the only way i could get mine to upload, otherwise it would just stick at 0% and eventually fail. i tried a master reset as well as choosing to not back up my personal information and it still failed until it was put in bootloader mode

[NaplesBill]

Originally Posted by kellybrf

why not? this was the only way i could get mine to upload, otherwise it would just stick at 0% and eventually fail. i tried a master reset as well as choosing to not back up my personal information and it still failed until it was put in bootloader mode

I had the same problem but I resolved by unchecking the "enable advanced network functionality" under USB to PC settings.

[kellybrf]

Originally Posted by igotaq

I said shouldnt.. not cant.

i know, but i couldnt do it with the other methods. do you mean shouldnt as in its not good for you to do so, or shouldnt as in shouldnt have to?

[igotaq]

its not good to do it because it can really F* up your device. In your case boot loader worked. My advise is, try the normal method first if it doesn't work - ask around on the forum and then do bootloader.

and of course you shouldn't have to put it in flash mode. Thats how it should work. But it didn't for you

example.. Lets say if firewall was blocking MSU.. even if you put ur device in bootloader mode it won't update and might brick your phone.

Originally Posted by kellybrf

i know, but i couldnt do it with the other methods. do you mean shouldnt as in its not good for you to do so, or shouldnt as in shouldnt have to?

[StinkyMojo]

Hey guys, applied the update successfully 'cept for one issue:
when I hit send/receive it never actually sends/receives. It just says finished without checking anything.

I even went to pocket msn to try to switch users so I can start from scratch but the button to switch is shaded out/grayed.

Thanks in advance!

Edit: never mind, fixed it on my own. All I did was sign on MSN, then the switch user button was accessible.

[RoguePope]

Just as somebody said in one of the initial posts... if it ain't broke... I'm still monitoring this thread... perhaps I'll have the time this weekend to do this reload all of my hax 'n apps, but I can really use some frag time in GRAW this weekend too! ;)

Thanks for the discussion all - we'll see if/when I roll with this one.

[brandont]

My battery life was down considerably after the update. However I have done the 'battery exercise' and it seems to be back now. (Discharge fully, charge overnight). I plan to do this a few more times in hopes that it gets even better. For reference: I do real time sync with exchange and very little talking. Before the update I would show about 2 bars when I went home at 5. After the update, 1 or no bars. Now I'm back to 2.

[wyatt]

i just did the update and it worked fine. i'm on vista enterprise 32bit with a sprint q.

i didn't have the software save my data during the update process because i had already backed everything up. i was already in the habit of storing most stuff on my card anyways, so there wasn't much involved in backing up the local memory. i didn't have to worry about saving contacts or calendar because i'm on exchange server through work so it all just came back when i set it back up.

two things i lost that i forgot to back up: ie favorites and text messages. i didn't care about saving the text messages. but it would be nice to restore my favorites. there was one favorite that made it - the one i had saved to the "mobile favorites" folder that syncs through activesync. i thought i remembered seeing my favorites listed somewhere in the registry at some point so now i'm going to check my reg backup to see if they're there.

it hasn't been long enough to know if battery life is better, but the system definitely responds faster. restarts are faster too. one addition that i hadn't heard about in scanning the forums that i was very happy to see was the display of the corresponding letters for the numbers on a standard phone when you're dialing. this is a very small thing that i really appreciated being added. there were a number of times i had a number to dial (like 1-800-4my-xbox) that i had to check a regular phone to figure out the numbers for.

one more small fix i've noticed is that ie is now recognizing the order setting in url entries in favorites. you can set "order=" within a .url file in the windows/favorites folder and ie will use that as the sort order in the favorites menu. i had tried this before and it didn't work but now i've got google as my top favorite, instead of the sprint powerdeck.

[Suture]

Originally Posted by igotaq

Try reinstalling the software update tool.. Also post the msu.txt file thats in c-prog files-motorola-software update

Master Reset does not work on this phone unless I do it by holding down the center key when I turn it on. Then it actually worked and cleared out the phone. But I still cannot update the phone even after doing the Master Reset.

Here is the log:

08/31/07 11:26:46 --------------------------------------------------------------------------------
08/31/07 11:26:46 New Log Started For Software Download.
08/31/07 11:26:46 Client version: C01.11.03.
08/31/07 11:26:46 LANGUAGE SETTING: English (United States).
08/31/07 11:26:46 The EndPointURL is https://rsd.motorola.com/cs/servlets/SRPConsumerServlet.
08/31/07 11:26:48 Found matrix for carrier Sprint with carrier code SPR and version .
08/31/07 11:26:48 [Device ID: -1] Uploading phone log files.
08/31/07 11:26:48 Warning: There is no phone log file found for upload. Test<C:\Program Files\Motorola\Software Update\PhoneFileLogs\>
08/31/07 11:26:48 INFO: All phone log files have been uploaded to server.
08/31/07 11:26:48 [Device ID: -1] All phone log files have been uploaded to server.
08/31/07 11:26:49 STATUS: Version Verification has been requested.
08/31/07 11:26:49 INFO: SRP response with -- OperationStatus<00> Message<Success> FunctionGroup<04> Opcode<51>
08/31/07 11:26:49 WARNNING: No </descendant::fungrp> node
08/31/07 11:26:49 WARNNING: No </descendant::opcode> node
08/31/07 11:26:49 WARNNING: No </descendant::message> node
08/31/07 11:26:49 WARNNING: No </descendant::operationstatus> node
08/31/07 11:26:49 INFO: Not the latest RSD version, downloading the latest RSD file.
08/31/07 11:27:10 INFO: The latest RSD has been downloaded. Please wait for installation!
08/31/07 11:29:17 --------------------------------------------------------------------------------
08/31/07 11:29:17 New Log Started For Software Download.
08/31/07 11:29:17 Client version: C01.11.08.
08/31/07 11:29:17 LANGUAGE SETTING: English (United States).
08/31/07 11:29:17 The EndPointURL is https://rsd.motorola.com/cs/servlets/SRPConsumerServlet.
08/31/07 11:29:18 Found matrix for carrier Sprint with carrier code SPR and version .
08/31/07 11:29:21 [Device ID: -1] Uploading phone log files.
08/31/07 11:29:21 Warning: There is no phone log file found for upload. Test<C:\Program Files\Motorola\Software Update\PhoneFileLogs\>
08/31/07 11:29:21 INFO: All phone log files have been uploaded to server.
08/31/07 11:29:21 [Device ID: -1] All phone log files have been uploaded to server.
08/31/07 11:29:24 STATUS: Version Verification has been requested.
08/31/07 11:29:24 INFO: SRP response with -- OperationStatus<00> Message<Success> FunctionGroup<04> Opcode<51>
08/31/07 11:29:24 WARNNING: No </descendant::fungrp> node
08/31/07 11:29:24 WARNNING: No </descendant::opcode> node
08/31/07 11:29:24 WARNNING: No </descendant::message> node
08/31/07 11:29:24 WARNNING: No </descendant::operationstatus> node
08/31/07 11:29:24 MSU will not verify help file version for the language is English or it is not supported by MSU.
08/31/07 11:29:24 STATUS: Driver Version Verification has been requested.
08/31/07 11:29:24 INFO: SRP response with -- OperationStatus<00> Message<Success> FunctionGroup<04> Opcode<55>
08/31/07 11:29:24 WARNNING: No </descendant::fungrp> node
08/31/07 11:29:24 WARNNING: No </descendant::opcode> node
08/31/07 11:29:24 WARNNING: No </descendant::message> node
08/31/07 11:29:24 WARNNING: No </descendant::operationstatus> node
08/31/07 11:29:24 INFO: Not the latest driver version, downloading the latest driver package.
08/31/07 11:29:29 INFO: The latest driver package has been downloaded. Please wait for installation!
08/31/07 11:29:39 Update registry key DriverVersion successfully.
08/31/07 11:30:00 Unable to read SEEM element: Technology
08/31/07 11:30:00 Unable to read SEEM element: Technology
08/31/07 11:30:00 Unable to read SEEM element: Model ID
08/31/07 11:30:00 --------------------------------------------------------------------------------
08/31/07 11:30:00 Phone Connection Type: USB
08/31/07 11:30:00 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:01 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:02 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:03 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:03 ERROR: Sending the Test Command VERSION to the phone failed 4 times. (retry interval: 1000 milliseconds)
08/31/07 11:30:03 ESN: 1B7B16E2
08/31/07 11:30:03 Technology: CDMA 1X-EVDO
08/31/07 11:30:03 Flex File: FLEX-Q2-BP_C_03.4A.00R(SPRINT)
08/31/07 11:30:03 Software: Q2-BP_C_06.26.00R
08/31/07 11:30:03 PRI: print)
08/31/07 11:30:03 Kjava:
08/31/07 11:30:03 BootLoader: N / A
08/31/07 11:30:03 LangPack: 0001
08/31/07 11:30:03 Internal Carrier Name: Sprint:USA:CDMA
08/31/07 11:30:03 Carrier Name: Sprint
08/31/07 11:30:03 Model Number: Q
08/31/07 11:30:03 ERROR: PSTGetInterfaceHandle failed: Error Code 73 on device ID 0
08/31/07 11:30:06 ERROR: PSTGetInterfaceHandle failed: Error Code 73 on device ID 0
08/31/07 11:30:09 ERROR: PSTGetInterfaceHandle failed: Error Code 73 on device ID 0
08/31/07 11:30:12 ERROR: PSTGetInterfaceHandle failed: Error Code 73 on device ID 0
08/31/07 11:30:15 ERROR: CPhone::SwitchMode: Unable to switch to AT mode
08/31/07 11:30:15 Using the SUSPEND command to read the device power status.
08/31/07 11:30:20 STATUS: Version Verification has been requested.
08/31/07 11:30:20 INFO: SRP response with -- OperationStatus<00> Message<success> FunctionGroup<06> Opcode<50>
08/31/07 11:30:20 INFO: SRP Matrix response -- MatrixFiles<Sprint_USA_CDMA_MOTQKIT.xml>
08/31/07 11:30:20 INFO: Saving Matrix file <Sprint_USA_CDMA_MOTQKIT.xml>
08/31/07 11:30:20 WARNNING: No </descendant::fungrp> node
08/31/07 11:30:20 WARNNING: No </descendant::opcode> node
08/31/07 11:30:20 WARNNING: No </descendant::message> node
08/31/07 11:30:20 WARNNING: No </descendant::operationstatus> node
08/31/07 11:30:20 INFO: Upgrade of configuration file finished.
08/31/07 11:30:20 [Device ID: -1] Upgrade of configuration file finished
08/31/07 11:30:20 [Device ID: 0] Ending TASK:
08/31/07 11:30:20 [Device ID: 0] Task succeeded:
08/31/07 11:30:20 Found matrix for carrier Sprint with carrier code SPR and version .
08/31/07 11:30:20 INFO: All image files are in local drive.
08/31/07 11:30:20 [Device ID: -1] All image files are in local drive.
08/31/07 11:30:20 Internal Carrier Name: Sprint:USA:CDMA
08/31/07 11:30:20 Carrier Name: Sprint
08/31/07 11:30:20 Phone Model: Q/MOTQKIT
08/31/07 11:30:29 Verifying if file /a/backup_db_upgrade.list is present on the phone
08/31/07 11:30:29 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:30 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:31 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:33 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:33 ERROR: Sending the Test Command FSAC to the phone failed 4 times. (retry interval: 1000 milliseconds)
08/31/07 11:30:33 ERROR: CFsac::OpenFile() - error sending FSACOP command in UNICODE, selecting ASCII as encoding method
08/31/07 11:30:33 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:34 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:35 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:36 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:36 ERROR: Sending the Test Command FSAC to the phone failed 4 times. (retry interval: 1000 milliseconds)
08/31/07 11:30:36 ERROR: CFsac::OpenFile() failed to send FSACOP Test Command.
08/31/07 11:30:36 File /a/backup_db_upgrade.list was not found on the phone
08/31/07 11:30:39 --------------------------------------------------------------------------------
08/31/07 11:30:39 New firmware upgrade started
08/31/07 11:30:41 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:42 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:43 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:44 ERROR: PSTSendCommand failed: Error Code 33 on device ID 0
08/31/07 11:30:44 ERROR: Sending the Test Command VERSION to the phone failed 4 times. (retry interval: 1000 milliseconds)
08/31/07 11:30:44 Progress------ Backup Task Begin
08/31/07 11:30:44 ERROR: CWceSerializer::Cleanup(): Unable to delete file $s. 85129488
08/31/07 11:30:48 [Device ID: 0] Restarting phone...
08/31/07 11:30:48 Unsuspending the phone.
08/31/07 11:30:56 ERROR: PSTSendCommand failed: Error Code 43 on device ID 0
08/31/07 11:30:57 Sending the Test Command RESTART succeeded with 2 tries.
08/31/07 11:30:57 WaitForPhone::Waiting for phone to restart
08/31/07 11:32:57 ERROR: CPhone::WaitForPhone timed out. Iteration-1
08/31/07 11:32:57 [Device ID: 0] Please manually restart the phone.
08/31/07 11:34:57 ERROR: CPhone::WaitForPhone timed out. Iteration-2
08/31/07 11:34:57 [Device ID: 0] Please manually restart the phone.