My latest Sprint experience

[Glenn M]

I just need to blow off a little steam:-)
I was called by Sprint last month and upgraded from my Q to the Q92c(both great phones). I was told my cost would be $249 plus tax- $50 service credit -$100 mail in rebate = $100 plus tax. Of course when the bill came it was missing the $50 service credit. I called and was told they would have to listen to the recorded conversation and would call me in 1-2 days. We're going on 5 days.
This isn't my first bad customer service experience as I'm sure you all know.
I feel better now:-)
Glenn

[PacoJr67]

I would definately keep calling them untill they give you what they promised.

[Glenn M]

Oh don't worry, I'll hold their feet to the fire.

[synistah]

Well, I have sprint too, and they are idiots (thats why I chose them). If you have a half hour to argue, you can get them to give you anything you want. If I were you I'd try to get the phone free, or a couple free billing cycles. God bless the idiots at sprint!!!! I get over on them regularly lol!!!!

[johnny hotsauce]

Originally Posted by Glenn M

Oh don't worry, I'll hold their feet to the fire.

May I suggest trying e-care. I usually get pretty quick responses back from them and have never had an issue with the service they provide.

[Glenn M]

Resolution!!!!!
After patiently waiting for a response, I called again tonight. The customer service agent must have been in a good mood. He put the $50 service credit on my account and sent me an email to that affect.
Regards,
Glenn

[johnny hotsauce]

Originally Posted by Glenn M

Resolution!!!!!
After patiently waiting for a response, I called again tonight. The customer service agent must have been in a good mood. He put the $50 service credit on my account and sent me an email to that affect.
Regards,
Glenn

I'm glad everything worked out.

[Vazguard]

Originally Posted by johnny hotsauce

May I suggest trying e-care. I usually get pretty quick responses back from them and have never had an issue with the service they provide.

Yea getting support via e-mail has always been prompt and helpful IMO.

[johnny hotsauce]

Originally Posted by Vazguard

Yea getting support via e-mail has always been prompt and helpful IMO.

For some reason those e-care folks seem to know how to get things done unlike *2.

[mike250rs]

e-care has its moments also....
keep in mind I sent this from my PCS mail account, and they have yet to fail in mailing me a bill.


-----Original Message-----
From: "Sprint Customer Solutions - eCare1@cc.sprintpcs.com
Sent: 1/31/2008 10:52 AM
Subject: Re: Internet issues (KMM45605757I80L0KM)

Hello Mike,

Thank you for contacting Sprint. We truly apologize for the inconvenience you are experiencing with your service.

Sprint is committed to protecting customer privacy and security. Therefore, in order to provide account information, we need you to confirm the following:

a. The Account Holder PCS Phone Number
b. The Account Holder Email Address of record
c. The Account Holder Mailing Address

Please reply to this email with the requested information and we will be happy to further assist you.


Thank you again for contacting Sprint. We appreciate your business.

Christel B.
E-Care
Sprint


Original Message Follows:
------------------------

Thank you for the quick response with my last email.

I have been experiancing connection issues with internet and email functions. I have spoken with advanced tech support and it was concluded that my device was faulty. I swaped out the device but the connection problems continue with the new device.

I frequently need to powercycle the device, disable then re-enable PCS vision, or try and do a Vision update. Some days are better then others. It does this with good signal (EVDO or 1X), time and location don't appear to be a factor. It has done this even after multiple master resets with no outside software installed.

Any ideas? I would hate to keep sawping out good devives when it is something else.

Thank you for your time.
Mike
xxx-xxx-xxxx
Motorola Q MOL4