My latest Sprint experience

[johnny hotsauce]

Originally Posted by mike250rs

e-care has its moments also....
keep in mind I sent this from my PCS mail account, and they have yet to fail in mailing me a bill.


-----Original Message-----
From: "Sprint Customer Solutions - eCare1@cc.sprintpcs.com
Sent: 1/31/2008 10:52 AM
Subject: Re: Internet issues (KMM45605757I80L0KM)

Hello Mike,

Thank you for contacting Sprint. We truly apologize for the inconvenience you are experiencing with your service.

Sprint is committed to protecting customer privacy and security. Therefore, in order to provide account information, we need you to confirm the following:

a. The Account Holder PCS Phone Number
b. The Account Holder Email Address of record
c. The Account Holder Mailing Address

Please reply to this email with the requested information and we will be happy to further assist you.


Thank you again for contacting Sprint. We appreciate your business.

Christel B.
E-Care
Sprint


Original Message Follows:
------------------------

Thank you for the quick response with my last email.

I have been experiancing connection issues with internet and email functions. I have spoken with advanced tech support and it was concluded that my device was faulty. I swaped out the device but the connection problems continue with the new device.

I frequently need to powercycle the device, disable then re-enable PCS vision, or try and do a Vision update. Some days are better then others. It does this with good signal (EVDO or 1X), time and location don't appear to be a factor. It has done this even after multiple master resets with no outside software installed.

Any ideas? I would hate to keep sawping out good devives when it is something else.

Thank you for your time.
Mike
xxx-xxx-xxxx
Motorola Q MOL4

I guess they really want to make sure that you're really you...LOL

My 1st gen Q was plagued with similar issues but the phone always seemed to work perfectly when I brought it to a Sprint service center to get looked at. I ended up just biting the bullet and bought a Q9c for 60% off at a CompUSA store that was closing it's doors. I'm much happier with the Q9, it actually works the way it's supposed to which is more than I can say for the original Q.

[mike250rs]

I may end up getting a Q9c..still wating to see what bugs it may have. If the price is right(free) I probably will

[johnny hotsauce]

Originally Posted by mike250rs

I may end up getting a Q9c..still wating to see what bugs it may have. If the price is right(free) I probably will

I haven't really found any bugs yet. So far the darn thing just works. I'm actually impressed and I never say that about Moto's.

The battery life is amazing, it doesn't lock up, the GPS works perfect with google maps and live search, so far I haven't found any issues.

[PacoJr67]

I still haven't found any bugs with my Q9c. I feel kinda left out.

[johnny hotsauce]

Originally Posted by PacoJr67

I still haven't found any bugs with my Q9c. I feel kinda left out.

Me too, I miss complaining on how much I hate my Q. This just feels unnatural.....

[PacoJr67]

Yeah, about that. I never had any issues with my Q1 either.....

[mike250rs]

haven't had any major issues with Q1- 3, I like the feel of it better than the Q9...keyboard is better on the newer one though. Kinda a toss up right now

[johnny hotsauce]

Originally Posted by mike250rs

haven't had any major issues with Q1- 3, I like the feel of it better than the Q9...keyboard is better on the newer one though. Kinda a toss up right now

Trust me, you'll really like the Q9.

[Glenn M]

***Update***
I just received my $100 rebate, woops it was a $200 rebate.
I love Sprint:-)

[melblank]

Originally Posted by Glenn M

***Update***
I just received my $100 rebate, woops it was a $200 rebate.
I love Sprint:-)

*********

How did the rebate come to you? via mail or a credit to your account? I received my new Q9c on Dec. 17 and still haven't seen the rebate. Thanks!