Manual migration to Ensemble caused dropped calls

[mindfrost82]

I know this isn't related to the Q, but I'm trying to get help with this issue...

So on Friday I did a manual migration to Ensemble from p2k. Eventually everything got switched and everything appears to be ok, but I'm having a problem with one of the lines on my account now.

My line and MotoQ have been working fine since the migration. No dropped calls or any other problems.

My wife had a LG Fusic. As soon as she was migrated we programmed the phone and it was dropping calls. The service would fluctuate between 3-4 bars all the way to none. If she was on a call, it rarely lasted more than a minute before it dropped it.

So I called an did an ESN swap to my old Treo 700wx. You guessed it...SAME PROBLEM. It worked fine before, but as soon as it was setup on her account it had the same problem.

So I decided to try my old Sanyo MM-9000. As soon as the phone restarted after the programming, the service went from full bars to none and then the "Entering Sprint Service Area" screen popped up. It did that about 5 times within 30 seconds. Then it was doing the same thing. It would show full bars, so I did a test call and it dropped it within 30 seconds.

She wanted to use my Treo, so I switched back to that phone. I set it to Roam only and I did a couple of test calls and it appears to be fine. Of course I don't want to leave it on roaming all the time.

I called tech support and they opened up a trouble ticket, so we'll see if that goes anywhere.

Oh yeah, Vision appears to be fine and she can text fine on all phones, so it appears to mostly affect phone calls.

Any ideas? We're open to try anything right now. We don't have a home phone, so it is important for her to have a working phone. I'm leaving it in roaming until I can figure something out.

[UPdownLoAD]

Originally Posted by mindfrost82

I know this isn't related to the Q, but I'm trying to get help with this issue...

So on Friday I did a manual migration to Ensemble from p2k. Eventually everything got switched and everything appears to be ok, but I'm having a problem with one of the lines on my account now.

My line and MotoQ have been working fine since the migration. No dropped calls or any other problems.

My wife had a LG Fusic. As soon as she was migrated we programmed the phone and it was dropping calls. The service would fluctuate between 3-4 bars all the way to none. If she was on a call, it rarely lasted more than a minute before it dropped it.

So I called an did an ESN swap to my old Treo 700wx. You guessed it...SAME PROBLEM. It worked fine before, but as soon as it was setup on her account it had the same problem.

So I decided to try my old Sanyo MM-9000. As soon as the phone restarted after the programming, the service went from full bars to none and then the "Entering Sprint Service Area" screen popped up. It did that about 5 times within 30 seconds. Then it was doing the same thing. It would show full bars, so I did a test call and it dropped it within 30 seconds.

She wanted to use my Treo, so I switched back to that phone. I set it to Roam only and I did a couple of test calls and it appears to be fine. Of course I don't want to leave it on roaming all the time.

I called tech support and they opened up a trouble ticket, so we'll see if that goes anywhere.

Oh yeah, Vision appears to be fine and she can text fine on all phones, so it appears to mostly affect phone calls.

Any ideas? We're open to try anything right now. We don't have a home phone, so it is important for her to have a working phone. I'm leaving it in roaming until I can figure something out.

You've solved your own problem- your PRL is out of date. Many of the older PRLs are not compatable w/Ensemble. Current PRLs, depending on your device, are 60610, 20229, and 10039.

Call customer care and have your phones flagged for a PRL update, or go into a Service & Repair store and have them do it.

[mindfrost82]

Originally Posted by UPdownLoAD

You've solved your own problem- your PRL is out of date. Many of the older PRLs are not compatable w/Ensemble. Current PRLs, depending on your device, are 60610, 20229, and 10039.

Call customer care and have your phones flagged for a PRL update, or go into a Service & Repair store and have them do it.

I actually called and supposedly had both accounts flagged for the update. I called back from my phone (the Q) and it did the update. I called from my wife's phone (my old 700wx) and it didn't say anything about an update being available. I will check back on her account and make sure it is flagged. Thanks for the info, I really hope that fixes the problem!

Sprint's tech support seems clueless.

[mindfrost82]

The 700wx seems to have version 20227, so I will try to get it updated and see if that fixes it.

[mindfrost82]

The Treo now has the 20229 PRL. The problem still appears to be there, but not as often. Before it was happening 2 out of 3 times, and now its maybe 2 out of 5.

[mindfrost82]

Just an update. I never had any problems with my Q, so I called and put the Q on her line and the 700wx on my line. She tried 2 calls today on the Q and it dropped both of them.

I KNOW its not the phone now because the Q worked perfectly for me and never dropped a call in my area.

So I called Sprint's technical support and explained everything I've tried. They sent a message to their network engineers in the area to look into the problem (supposedly) and said it should take a couple of days.

We'll see how its working by Thanksgiving.