Insurance for a replacement? - Motorola Q Forum

neljak25 · 03-07-2007, 11:09 AM

Do you have to have insurance on your phone in order to get a replacement for a defective one?
I am having problems with mine and I always have to remove the battery in order for it to sync back up and get the internet........I get an error message when i try and connect that says "Unable to place call" when I was not making a call, but trying to connect to Internet Explorer......any help would be appreciated! Thanks.

hanski9 · 03-07-2007, 11:33 AM

I would expect if it's been less then a month you should be able to go back to the store you bought it from and have them replace it as defective. Might depend on how helpful they are or even what kind of mood they are in. Over 30 days and you might have to go to Motorola to check on the warranty.

neljak25 · 03-07-2007, 11:39 AM

Quote:

Originally Posted by hanski9

I would expect if it's been less then a month you should be able to go back to the store you bought it from and have them replace it as defective. Might depend on how helpful they are or even what kind of mood they are in. Over 30 days and you might have to go to Motorola to check on the warranty.

What if I got the Q as a pre-production model from a friend who works for sprint? It is a silver one......
Screwed huh?

hanski9 · 03-07-2007, 11:54 AM

Maybe your friend can take it in and check the software rev level since it's pre-production. I know on the Motorola and Sprint sites they don't show any need for software updates, but in my research I saw that the Verizon version had a few bugs that needed patching early on. Maybe with the Sprint one you have, it has a patch that isn't installed because of when it was released. I have a Sprint model myself...all of two weeks...and I've not had any glitches yet.

neljak25 · 03-07-2007, 11:57 AM

Quote:

Originally Posted by hanski9

Maybe your friend can take it in and check the software rev level since it's pre-production. I know on the Motorola and Sprint sites they don't show any need for software updates, but in my research I saw that the Verizon version had a few bugs that needed patching early on. Maybe with the Sprint one you have, it has a patch that isn't installed because of when it was released. I have a Sprint model myself...all of two weeks...and I've not had any glitches yet.

Good idea, plus i would like to get the black one rather than the silver, but it was free, so i guess i shouldnt complain.

Duke4062 · 03-09-2007, 08:06 PM

Quote:

Originally Posted by neljak25

Good idea, plus i would like to get the black one rather than the silver, but it was free, so i guess i shouldnt complain.

I definitely prefer the O.G. silver one. Anyway if it's a sprint Q go to settings/pcs vision/update vision profile, that might fix your problem.

Amosrock · 03-09-2007, 09:10 PM

to answer your original question...you don't need full TEP coverage...but you do need ESRP (extended service and repair program)...it basically allows the techs in the store to work on your phone under the manufacturers warranty for free...

if you don't have it they will charge you either 15, 35, or 55 dollars to work on it

DKJones96 · 03-10-2007, 02:24 PM

Have you tried calling moto to fix it? It should still fall under the year warantee they have on these.