Insurance Claim Question

[totallygreen]

Hello,
Last night the screen on my MotoQ went bad after I dropped the phone. The phone still works but the screens colors are all washed out. Since I have the 7.00 a month coverage plan, I woud like to file a claim and get a replacement phone.

My question is, what is the best way to go about making a claim so that I have the least amount of service interuption? I have been contemplating the following options:

Should I call the 800 number and report it lost?
Should I call the 800 number and report it broken?
Should I take the phone to an authorized agent?
Should I visit an authorized agent and report the phone lost?

If anyone could provide some input I would be greatly appreciative. Thank You.

[Der Alta]

It really depends on your coverage. They may not cover a lost phone, but will covered a defective phone. It may be your best bet to go to an authorized agent and report it defective. They'll be able to ship you a new phone, and then you can have the agent switch the info over.

Remember to tip the agent, as they usually don't get paid for little services like that. Also, considering today is Black Friday, the agent may be a tad bit busy.

Good luck.

[totallygreen]

Thanks for the info. Since it was Black Friday I decided to take my chances calling Asurion at 1-800-584-3666.

First I told them that I had lost the phone. They stated that they were going to contact Sprint and have service suspended. I asked them not to do that because I can still call in and get my messages. They stated that on lost phones they must contact Sprint and suspend service. So I told them I was not prepared to file claim at this time and that I was going to wait and see if my phone shows up.

The next day I called and did some automated thing and gave them my credit card info and they charged me 50.00 and said that they would be mailing me a phone(hopefully new).

Next I started worrying that since the second time I called I didn't speak to a real person that they were still going to suspend my service. I didn't wan't that because my phone still worked, just the screen was broken. So I called back and waited to talk to a customer service rep.

She stated that the computer had my phone as being lost. I told her that I had found it, but the screen was broken. She stated that they would not contact Sprint to have my service suspended and that they would mail out a return kit with the phone.

She also stated that once I get the phone, I should take both phones to a Authorized Sprint Shop and ask them to transfer over my data.

I'm sorry about the long story, but I thought this info might be helpful for the next person who is thinking about making a claim. TG

[mike250rs]

ran into same issue after my q had an "accident" after a shutdown/freezup marathon. Went to authorized service center. they ordered a new phone. 5 days later I had a new one

[Roguefoxx]

Any time I run into a problem with my phone I just run into my agent and get a new one... usually the same day. On my 6th Moto Q right now.

[xghostx]

Originally Posted by Roguefoxx

Any time I run into a problem with my phone I just run into my agent and get a new one... usually the same day. On my 6th Moto Q right now.

is this true for any and all or only for those with INS?

[mike250rs]

the sprint insurance covers most anyhing a person can do to a phone accidentaly. Bashing it repeatedly with a hammer i doubt is covered tho. if phone is brand new out the box it may have a manufacture warranty.

You can always call customer service and im sure the person with the strong accent with a terrible sounding headset reading from a script will be glad to confuse you further. :-)

[totallygreen]

Just an update...I ended up getting an apparently brand new Q in the mail. I have yet to try and activate it(still no hurry since my existing phone still works).

I realize that most people that file claims have no service, hence the reason that they file a claim.

But for those who have a phone that is functional in the respect that they can make and recieve calls, and they still file a claim... Can you comment on any interuption of service?

I figured I would ask because now that I have my new unactivated phone, I'm afraid that when I call and try and activate it, or go to an authorized service location, there will end up being some sort of interuption of service.

I would like to try and plan for that if possible.

Thanks for all the input and replys. TG

[mike250rs]

take BOTH phones with you to the repair shop, they will activate the new one on the spot. Save anything you can to a stoage card before hand. Most places will charge you for the new phone if you dont get it activated AND turn in the old one in a certain time frame

[EdgeQ]

My Q recently went into the bootloader screen of death. I took it to a Sprint store where they promptly replaced it, free of charge (then again, my Q was purchased in April of this year). No way to transfer data; good thing I sync nightly!