getting upset with sprint c.s what should i do? - Motorola Q Forum

extremesaturn74 · 04-07-2008, 04:45 PM

Well my q is acting up again, this is my 4th one. I contacted sprint via email, one rep says they would replace it with the q9c but another rep emails me today telling me i have to pay full retail. Iam a new customer with sprint but i thought i had 30 days to return the defective handset? they are giving me the run around. I just want the q9c. I had alltel and tmobile before and if i ever had a problem they would correct it or ship a new phone over night. so whats up with sprint?

rainmakerrc · 04-07-2008, 04:48 PM

Quote:

Originally Posted by extremesaturn74

Well my q is acting up again, this is my 4th one. I contacted sprint via email, one rep says they would replace it with the q9c but another rep emails me today telling me i have to pay full retail. Iam a new customer with sprint but i thought i had 30 days to return the defective handset? they are giving me the run around. I just want the q9c. I had alltel and tmobile before and if i ever had a problem they would correct it or ship a new phone over night. so whats up with sprint?

You need to talk to Retentions, not the regular CS folks. Just call *2 and say Cancel.

Somecomic · 04-07-2008, 06:11 PM

I recently had great follow up by emailing investor relations at sprint. I am not an investor, just a long time customer, but the investor relations people seem to get why customer service and satisfaction is important.

Good luck, Mark

extremesaturn74 · 04-07-2008, 07:55 PM

well i talked to someone at sprint, and they said since asurion (insurance) sent me the phone i would have to contact them. well assurion will only replace the original will not give me another model. what else can i try if anything?

rainmakerrc · 04-07-2008, 08:27 PM

Quote:

Originally Posted by extremesaturn74

well i talked to someone at sprint, and they said since asurion (insurance) sent me the phone i would have to contact them. well assurion will only replace the original will not give me another model. what else can i try if anything?

It may take a few calls to get someone to do something for you . . .

extremesaturn74 · 04-07-2008, 08:56 PM

the cheapest they say they can get one for me is 249.99 what a rip off!!

extremesaturn74 · 04-07-2008, 09:15 PM

welp had to go through the insurance on my phone. they are not going to give me the q9c they are replacing it with another q. how many q phones do i have to go trough to get a q9c? this is my 4th q i will be getting. i guess they will never give in and im stuck with a crappy phone.

rainmakerrc · 04-07-2008, 09:38 PM

Quote:

Originally Posted by extremesaturn74

welp had to go through the insurance on my phone. they are not going to give me the q9c they are replacing it with another q. how many q phones do i have to go trough to get a q9c? this is my 4th q i will be getting. i guess they will never give in and im stuck with a crappy phone.

Sometimes, it takes awhile. In addition to mentioning your issues, did you threaten to cancel? Did you really sell your displeasure with Sprint? Also, sometimes, it's about getting the right person. Some ppl have called and called until they got someone who would do what they wanted . . .

extremesaturn74 · 04-07-2008, 10:28 PM

i will keep that in mind and thanks for your input.

rainmakerrc · 04-07-2008, 10:46 PM

Quote:

Originally Posted by extremesaturn74

i will keep that in mind and thanks for your input.

No problem. Hope it works out for you.