not sure if this is the same thing, but i originally had the Q. i got that flash boot screen one morning, and my phone was toast. i am with Sprint, and i DON'T have insurance. i brought my phone into a store (forget calling CS. they suck and they take forever long), and ended up paying $35 for a refurb Q9c. my receipt reads "In Store Repair." it took 3 days for the phone to arrive. it looked brand new to me. everything works fine. the flash boot screen was actually the ONLY problem i have had w/ the Q or the Q9c to date. i've had the Q9c for about a month n half now. i like it so much better than the Q. it makes the Q look so old... like i have the 04 civic, and the 06 civic came out, i was like, dang, my car looks old..

so if you could, take it into the store n see what they can do to help you.