getting upset with sprint c.s what should i do?

[thangee]

not sure if this is the same thing, but i originally had the Q. i got that flash boot screen one morning, and my phone was toast. i am with Sprint, and i DON'T have insurance. i brought my phone into a store (forget calling CS. they suck and they take forever long), and ended up paying $35 for a refurb Q9c. my receipt reads "In Store Repair." it took 3 days for the phone to arrive. it looked brand new to me. everything works fine. the flash boot screen was actually the ONLY problem i have had w/ the Q or the Q9c to date. i've had the Q9c for about a month n half now. i like it so much better than the Q. it makes the Q look so old... like i have the 04 civic, and the 06 civic came out, i was like, dang, my car looks old.. so if you could, take it into the store n see what they can do to help you.

[jae.keyz]

call retentions.. tell them a rep told u could replace it with the q9c over email and u can forward the email to them..if they refuse to honor it.. your still in your first 30 days, tell them you want to cancel youll take your business to verizon since they have the q9c now.