*2... was it good for you too?

[RFI4U]

I just had the best experience with a 1st line *2 CS rep...
At first I thought I was dreaming

We're always quick to post problems I thought I'd post something positive.

I been having coverage issues for a week or so now and have a trouble
ticket pending.. in part due to this issue I went over my normal 500 min
plan by about 250 mins ($40) and I still have 10 days till the next bill
cycle starts and this is the first time in about 2 years I've exceeded my plan minutes.

I figure what the hell maybe they'll gimme 50 free mins or so for the
inconvenience...but they didn't. Instead the nice lady who was fluent in
English offered me 200 free minutes to offset my overage, and sold me 300
relief minutes for $15 leaving me with a nice 250 mins to use over the next
10 days until my new minutes kick in saving me at least $40 if not more.

She was so nice and polite and courteous she definitely exceeded all
expectations and brightened my day, and mind ya I ain't easily brightened.
She did so much so I asked for her supervisor and made sure they knew
what an excellent employee they had.

GO SPRINT!!

[SubhumanDerelict]

What a refreshing thread!

I actually had a pretty good customer service experience as well. I signed up for the Sprint SERO plan (brother works for Sprint) and took good note of the unlimited text messaging. Within the first month, I sent/received well over 600 messages. Then my brother's wife, who is also on the same plan, got a call from Sprint stating she was incurring charges for text messages which were not in her plan. Anticipating the call, I searched frantically on some forums for people in similar situations. I found a number that was not the normal Sprint service line, but still associated with them. Within 5 minutes, the lady at the other end changed my information, removed the charges from the previous billing cycle, and sent me on my merry way.

[rudeboy]

very cool to read a good positive experience...

side-note: (being a imported foreigner myself, with according to folks around me a slight accent..) it's at the least strange that we are surprised & some what excited if we get someone on the phone that speaks good English :]

i on the other hand called Verizon the other day and had a lady who was barely understandable & was i think from India... like said, i am a aushlander myself and have nothing against immigrants (how could i :}, but c'mon people the minimum should be that you can speak the language.

*puts soapbox away*

:}

[mickiemagik]

Originally Posted by rudeboy

very cool to read a good positive experience...

side-note: (being a imported foreigner myself, with according to folks around me a slight accent..) it's at the least strange that we are surprised & some what excited if we get someone on the phone that speaks good English :]

i on the other hand called Verizon the other day and had a lady who was barely understandable & was i think from India... like said, i am a aushlander myself and have nothing against immigrants (how could i :}, but c'mon people the minimum should be that you can speak the language.

*puts soapbox away*

:}

Yes this is the problem I have. I can sit and spend 5 minutes telling my problem and what I want done to resolve the problem, the rep does not speak English very well and just reads something that seems to be off a teleprompter.
"Hi, I would like to add text messaging to my plan and understand there is this deal and curious if we can do that"

rep
"uh Hello you would like to add a new line of service today at Sprint?"

[abrigham]

I have to say, except for some issues when I first got my account (which had me so angry I was about ready to cancel, but that's for another thread) I've always had wonderful experiences calling the *2 customer service line. Any time I call, I usually get someone who speaks english fairly clearly (sadly, even some native residents of the USA sometimes have a hard time with the English language). One thing I've noticed that seems to help that is to try and call during regular business hours. I think their CS line is domestic during the day, then gets transferred overseas at night. Also, on most occasions, I've been on hold no longer than about 10 minutes and never had to be transferred. Maybe I'm just lucky

[anita handle]

I called in to the enterprise customer service folks looking to change my SERO plan from the 1250 min down to the 500 min plan, I've had service for 3 weeks now. I was fully expecting
a) a fight
b) someone unfamiliar with SERO
c) the run-around
...but I got none of that! I did get forwarded from the CS that handles new lines and new products to the one that handles existing lines but once there, my request was very accurately and politely handled. They even fixed an issue where my unlimited txting wasn't showing up in my contract.

I'm happy with Sprint so far. I had service with them a while back and did have some issues from time to time but, so far so good.

[tj!2k6]

Originally Posted by rudeboy

aushlander

what are you trying to spell? "Ausländer" ... ?

lol

[TeamPEZ]

WOW! ... it looks like I am in the very same boat as a lot of you ... My service just started June 5, and I am over my SERO plan of 500 minutes and just cringe when my cell rings (like it just did as I was typing this!) Looks like I will call them to see what they could for me to help save some money! Stay tuned!

[gmplr831]

Originally Posted by rudeboy

very cool to read a good positive experience...

side-note: (being a imported foreigner myself, with according to folks around me a slight accent..) it's at the least strange that we are surprised & some what excited if we get someone on the phone that speaks good English :]

i on the other hand called Verizon the other day and had a lady who was barely understandable & was i think from India... like said, i am a aushlander myself and have nothing against immigrants (how could i :}, but c'mon people the minimum should be that you can speak the language.

*puts soapbox away*

:}

Golf clap for you my good friend! Yay! I understand completely!

[FourTwenSesh]

Originally Posted by gmplr831

Golf clap for you my good friend! Yay! I understand completely!

Wut dee probleem is?