POP mail disappears? - Motorola Q Forum

astralzebra · 10-10-2006, 02:59 PM

I have my Q set up to check a POP account. It works fine for sending and receiving. However, every time the software checks the server or sends a message (via Send/Receive), the existing messages in the inbox disappear.

I found this article, which seems to describe the same kind of problem but for the Treo:
http://kb.palmone.com/SRVS/CGI-BIN/W...Case=obj(41658)

I tried that tip (even though it's different software), and retrieving just the headers didn't change this behavior at all.

Anyone have a workaround for this (including ideas if it is something to do with the server-side of things)? It's really a pain to not be able to save any messages permanently in my inbox.

Thanks for any ideas!

astralzebra · 10-11-2006, 11:25 AM

None of these ideas worked for me, but for Gmail users this may be helpful for fixing this problem:

http://pdaphonehome.com/forums/cingl...ccess-mda.html

PNut · 10-12-2006, 07:56 AM

Quote:

Originally Posted by astralzebra

I have my Q set up to check a POP account. It works fine for sending and receiving. However, every time the software checks the server or sends a message (via Send/Receive), the existing messages in the inbox disappear.

I found this article, which seems to describe the same kind of problem but for the Treo:
http://kb.palmone.com/SRVS/CGI-BIN/W...Case=obj(41658)

I tried that tip (even though it's different software), and retrieving just the headers didn't change this behavior at all.

Anyone have a workaround for this (including ideas if it is something to do with the server-side of things)? It's really a pain to not be able to save any messages permanently in my inbox.

Thanks for any ideas!

Are you quickly your POP mail on a computer in between Send/Recieve events on the Q?

If so, the message may no longer be on the POP server (mail client is set to remove messages from server) where the Q is looking for the mail. It then removes it from the Inbox on the handheld. Not a great feature.

On my system, even if the message is marked as read on the POP server (not on my computer) the Q does not download it.

Very inconvenient, but we are preparing to move to an Exchange system, which will solve those issues.

astralzebra · 10-12-2006, 09:31 AM

Yes, this is definitely what is happening. Having used a variety of email clients over time and never experiencing a problem like this, it caught me by surprise.

I'm guessing that switching to an IMAP account would eliminate this annoyance. I just can't believe there's not a setting to preserver local copies of messages...

PNut · 10-12-2006, 12:22 PM

After making the switch from Treo to Q, I found this particularly annoying, especially with regard to Sent items. I work in the consulting field where I have to cover myself from liability by preserving everything I send someone. I am still looking for an easy way to copy my Q's sent items to my email archives.

The Treo allowed me to send myself a BCC on every message, putting the correspondance back in my Inbox. I have yet to find a way to do that with the Q.

astralzebra · 10-12-2006, 12:30 PM

Yep, I have exactly the same needs in terms of keeping a trail of messages (that I can access even if I'm away from my computer).

I did read somewhere in researching this issue (can't find the link now)- that you could move messages to your "Drafts" folder and they'd stay safe there. Less than ideal but could be used to save a few important messages (depending upon whether this saves to internal memory or card, this would be more or less helpful)...

teamlinx · 10-17-2006, 02:13 AM

i just wanna double check cause im 90% sure.

i just setup outlook to use for my gmail account
when gmail pops the email out will it to to EITHER outlook/verizonQ or should it be going to both.

i just noticed an email i got went to my q but not to outlook

if so...
when i sync will emails go both ways btwn the q and outlook

PNut · 10-19-2006, 12:31 PM

Honestly, that depends on how Outlook is set up. There is an option (I believe there is also one on the Q) which you can use to tell Outlook to leave a copy of the message on the server. This should keep you getting all emails at both the Q and Outlook. However, you may fill your mailbox.

If you are only getting some messages in both places I would guess that both the Q and Outlook are set to remove messages from Gmail after they have been downloaded, precenting them from being in both places. As a note, I don't know of anyway to sync POP mail Inbox to Outlook desktop.

My configuration:
1. Q is set to leave messages on the server.
2. Outlook removes them.
This way, when my laptop is not on, all my email goes to my Q. Once I turn on the laptop, all email is downloaded from the POP server to Outlook. Sure I have to mark things are read, etc., but it is the easiest solution I have found. Besides, if I am at my desk, I don't need the Q's email capability.

Now, if someone could just find a way to move the sent messages from the Q's mail client to Outlook...

zzap · 10-20-2006, 04:26 AM

I'm seeing the same thing. I changed the gmail settings so email stays in my inbox after outlook/motoq retreive it. But as you said - once the email is read it's all over. So I configured my primary gmail account to forward to another email account (you could also use a non-gmail account such as one from your ISP). I point my MotoQ to the second account to retreive email. The motoq has the 1st gmail address in the "email address" field - so when I send/reply from the MotoQ people think it's from the gmail account. I can also CC to my gmail account so I get a copy on my desktop and my motoQ.

hope that helps
zzap

sezzy · 10-25-2006, 06:05 PM

I tried the tip it worked for me. I went To my g mail on my Q, then I went to options and where you put in your username@gmail.com it said to put recent:username@gmail.com And now my gmail stays when I hit send and receive. Thanks for the link.. Disapearing mail was corrected by just putting recent: in frount of my username@gmail.com.. Hope this helps others too.