Help with my daughters phone??? - Motorola Q Forum

sherri · 06-26-2008, 08:28 PM

Ok. I'm ready to scream!!! I have been on the phone with Verizon for the last 4 hours, and have a hysterical child crying in the background. Any and all help would be appreciated.

I just bought my daughter a LG ENV2 for her graduation. Bought a 2 gig memory card. Formated the card in the phone. Have music on the PC, that I want to put on the card, and then onto the phone.

Windows Media Player on PC; put the card into the card adapter, put adapter into PC slot. I am able to sync the song onto card.

NOW WHAT!!!???

When I put the card back into phone, there is no songs/music/media etc...

Verizon says this is due to DMR (digital media rights???). This music is from CD's that I own. Phone should read mp3 and wma format (song is in mp3 format).

Verizon says I needed VCast Manager. Ok, I put that on the PC. All music is now in Windows Media Player, and is duplicated in the VCast manager.

In the VCast Manager, there is no way to "sync" to the card, says I must connect the phone via USB cable. Of course, I don't have the correct size USB cable, which can be purchased separately, as the Music Essential Kit.
(Supposedly, Verizon is sending this to me free, but that is a whole other story, and I won't have it until at least next week...)

WHY can't I put music from the VCast Manager onto a card?!? Verizon tech support says it's because it requires a card reader, which is something they don't support?!?

Again, I can get music onto the card from WMP. I just can't get the phone to recognize it....!!!!

AAARRRRGGGGGHHHHHH!!!

Anyone have any suggestions (BESIDES waiting for the Music Essentials Kit???)

Thanks in advance, and sorry this is sooo long!

cheri · 06-26-2008, 09:49 PM

Quote:

Originally Posted by sherri

Ok. I'm ready to scream!!! I have been on the phone with Verizon for the last 4 hours, and have a hysterical child crying in the background. Any and all help would be appreciated.

I just bought my daughter a LG ENV2 for her graduation. Bought a 2 gig memory card. Formated the card in the phone. Have music on the PC, that I want to put on the card, and then onto the phone.

Windows Media Player on PC; put the card into the card adapter, put adapter into PC slot. I am able to sync the song onto card.

NOW WHAT!!!???

When I put the card back into phone, there is no songs/music/media etc...

Verizon says this is due to DMR (digital media rights???). This music is from CD's that I own. Phone should read mp3 and wma format (song is in mp3 format).

Verizon says I needed VCast Manager. Ok, I put that on the PC. All music is now in Windows Media Player, and is duplicated in the VCast manager.

In the VCast Manager, there is no way to "sync" to the card, says I must connect the phone via USB cable. Of course, I don't have the correct size USB cable, which can be purchased separately, as the Music Essential Kit.
(Supposedly, Verizon is sending this to me free, but that is a whole other story, and I won't have it until at least next week...)

WHY can't I put music from the VCast Manager onto a card?!? Verizon tech support says it's because it requires a card reader, which is something they don't support?!?

Again, I can get music onto the card from WMP. I just can't get the phone to recognize it....!!!!

AAARRRRGGGGGHHHHHH!!!

Anyone have any suggestions (BESIDES waiting for the Music Essentials Kit???)

Thanks in advance, and sorry this is sooo long!

My son just downloads his music from the web he hasnt tried to do it via the computer. sorry

sherri · 06-26-2008, 09:55 PM

Quote:

Originally Posted by cheri

My son just downloads his music from the web he hasnt tried to do it via the computer. sorry

Doesn't he have to pay for that? I download from the web to my PC and transfer the music without a problem on the Q, but I can't get her phone to read the card!

She can download from the phone directly (GET IT NOW), but I'm not paying $1.99 for songs I already have...

I should turn off the feature...she's only 10 and I don't really want her to be able to download a song every time she thinks of it!!

kogama · 06-26-2008, 09:56 PM

I get all my music free ive never paid for one song ive ever listened to in my life

sherri · 06-26-2008, 10:23 PM

Quote:

Originally Posted by kogama

I get all my music free ive never paid for one
song ive ever listened to in my life

Me either, genius. That wasn't my question. I want the music from the card onto her phone. Verizon says I need the USB cable, which costs extra money.

Have the music on the card. Put the card into the phone. Phone says there is no music. Tried every folder/area that music can be put.

I'm very frustrated, have a wailing 10 year old (who, thankfully, fell asleep finally) and am not getting any help.

(Didn't ask how to get free music. I HAVE the music.) THIS IS NOT ON THE Q! I NEED HELP WITH THE ENV2.

Kogama, since all of this is sent to me in e-mails, please don't reply unless you have the answer to my original question. Thanks.

rudeboy · 06-27-2008, 07:34 AM

okay... not having much knowledge on that particular phone. does it even detect the card ? you have tried copying 1 song to the device ? (if that is even possible).. sounds like the CSR didn't know all that much about it either and tried to get you off the phone by telling some bs.

have you posted this matter on HowardForums ? they have a LG section: http://www.howardforums.com/forumdisplay.php?f=116

n99hockey · 06-27-2008, 08:51 AM

does the ENV2 have bluetooth?

could you put it on the Q and then send it over bluetooth to the ENV2?

cheri · 06-27-2008, 09:08 AM

Quote:

Originally Posted by n99hockey

does the ENV2 have bluetooth?

could you put it on the Q and then send it over bluetooth to the ENV2?

It better, if not a whole lotta folks would be po'd lol.
btw good idea hockey...try that sis

sherri · 06-27-2008, 09:23 AM

Rudeboy, Scott & Cheri: Thanks for all the advice. Rachel took the phone to school today, as it's the last day of elementary school (ever!) for her, & it's a half day. Wants to get all her friends numbers (she said using phone books are for "dorks") LOL...

Howard Forums is trying to help, & someone just responded to a posting I put there, but I don't have her phone, so this will wait until tonight.

Scott, how do I send music from my phone to her?? Remember, I'm retarded with my Q, so detailed steps, please. I tried sending her the sons as an attachment in e-mail (number@vzwpix.com) but that never went through. (We have unlimited text & picture messaging...)

Thanks again for all your help.

cheri · 06-27-2008, 09:25 AM

Quote:

Originally Posted by sherri

Rudeboy, Scott & Cheri: Thanks for all the advice. Rachel took the phone to school today, as it's the last day of elementary school (ever!) for her, & it's a half day. Wants to get all her friends numbers (she said using phone books are for "dorks") LOL...

Howard Forums is trying to help, & someone just responded to a posting I put there, but I don't have her phone, so this will wait until tonight.

Scott, how do I send music from my phone to her?? Remember, I'm retarded with my Q, so detailed steps, please. I tried sending her the sons as an attachment in e-mail (number@vzwpix.com) but that never went through. (We have unlimited text & picture messaging...)

Thanks again for all your help.

Does your pc or laptop have bluetooth or maybe another device that has music on it...you would pair them and transfer that way....how depends on the device.