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05-23-2008, 03:08 PM
| #1 (permalink) |
 Join Date: May 2007
Posts: 14
Thanks: 2
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 |  XP/ActivSync just stopped finding my Q?! Please see attachments. After I plug in my Moto Q (v8) via USB, ActiveSync churns and churns and I get the cannot connect to device message. ActSync was running fine for like a year then stopped working. I backed down to version 4.2 from version 4.5 and same thing happens. I run the troubleshooter and it seems to run fine and directs me to MS troubleshoot page which is worthless. I have also checked the services and sure enough the driver for Windows Mobile Device #3 is present. I deleted it, unplugged the Q, plugged it back into the USB and it found the device but the Q does not show up in my Windows 'My Computer' view like it used to and ActiveSync still can't 'connect to the device' - Since I am at my wits end, I even completely hard reset the device thinking it was something wrong on the Q side. Same things is happening...it still can't connect. I have checked all of the Q active sync settings and it is setup to use USB etc. I also noticed that in the ActiveSync menu under File--> Mobile Device it is completely grayed out where there used to be my device name listed. I am at such a loss here and at this point I would be willing to pay to get this fixed, please help. |
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05-23-2008, 03:12 PM
| #2 (permalink) |
| Super Moderator  Join Date: Feb 2007 Location: Princeton, NJ
Posts: 20,722
Thanks: 263
Thanked 2,150 Times in 1,822 Posts
 | delete the partnership and then sync again
__________________ Scott www.scottschrob.com (and check out my Q Home Screens & Q Apps) If somebody helps you, thank them. Click the  icon under their post. Check out the EverythingQ New User Guide or use Search. |
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05-23-2008, 03:19 PM
| #4 (permalink) | |
| Super Moderator Join Date: Feb 2007 Location: Princeton, NJ
Posts: 20,722
Thanks: 263
Thanked 2,150 Times in 1,822 Posts
| Quote:
file delete mobile device
__________________ Scott www.scottschrob.com (and check out my Q Home Screens & Q Apps) If somebody helps you, thank them. Click the icon under their post. Check out the EverythingQ New User Guide or use Search. | |
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05-23-2008, 03:23 PM
| #5 (permalink) | |
| Join Date: May 2007
Posts: 14
Thanks: 2
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| The File-->Delete Mobile Device is grayed out Quote:
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05-23-2008, 03:24 PM
| #6 (permalink) | |
| Super Moderator Join Date: Feb 2007 Location: Princeton, NJ
Posts: 20,722
Thanks: 263
Thanked 2,150 Times in 1,822 Posts
| Quote:
__________________ Scott www.scottschrob.com (and check out my Q Home Screens & Q Apps) If somebody helps you, thank them. Click the icon under their post. Check out the EverythingQ New User Guide or use Search. | |
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| The Following User Says Thank You to n99hockey For This Useful Post: | bryangard (05-23-2008) |
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05-23-2008, 03:33 PM
| #7 (permalink) | |
| Join Date: May 2007
Posts: 14
Thanks: 2
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| Disconnected Q... Quote:
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05-23-2008, 03:43 PM
| #8 (permalink) |
  Join Date: Aug 2007 Location: Colorado
Posts: 2,593
Thanks: 68
Thanked 247 Times in 228 Posts
| try unchecking usb to pc advanced network under connections in phone settings....and then reboot! |
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| The Following User Says Thank You to TreeFrog For This Useful Post: | bryangard (05-23-2008) |
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05-23-2008, 04:02 PM
| #9 (permalink) | |
| Join Date: May 2007
Posts: 14
Thanks: 2
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| You are a godsend! Quote:
I can't thank you enough! Is there any advantage you have seen to using v4.5 over v4.2? | |
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