Sprint Sero Plan.... HELP - Motorola Q Forum

bobby-n · 03-03-2008, 02:48 PM

hey ive been trying to switch to a sprint sero plan by calling customer service.. but they keep telling me that i had 2 do that whe i first signed up.. i tryed 2 reps so far can some1 help me figure out a exzuse why i couldnt do it the day i got it or somehow help me get .. please and thank you

rainmakerrc · 03-03-2008, 02:55 PM

Quote:

Originally Posted by bobby-n

hey ive been trying to switch to a sprint sero plan by calling customer service.. but they keep telling me that i had 2 do that whe i first signed up.. i tryed 2 reps so far can some1 help me figure out a exzuse why i couldnt do it the day i got it or somehow help me get .. please and thank you

If you are currently in contract with Sprint, it's pretty tough to switch over to SERO. Check out the SERO thread over at slickdeals.net (click on Forums then Deal Talk) for tips. From what I've heard, you're may have to call Retentions (*2, then say Cancel) to switch over as CS normally won't (or can't) do it. If you can't switch this way, then you might be able to port your number out to a Tracfone and then port it back in after you've established a SERO account - but you'd have to pay ETF going this route, and this route has also caused ppl trouble. Best bet is probably several polite but persistent calls to Retentions. Good luck.

bobby-n · 03-03-2008, 03:42 PM

I no but what can i say like a excuse why i didnt sign up the daya i got my phone.. because i didnt no about it then but now i do

rainmakerrc · 03-03-2008, 03:49 PM

Quote:

Originally Posted by bobby-n

I no but what can i say like a excuse why i didnt sign up the daya i got my phone.. because i didnt no about it then but now i do

You're on your own on that one . . . if you go through Retentions, you need to make them think that for whatever reason, you are ready to leave Sprint unless they convert you to SERO. If you want to know specifically how to go about that, then the best place for advice is probably the SERO thread over at slickdeals or maybe over at howardforums (there's a SERO subforum in the Sprint Forum).

bobby-n · 03-03-2008, 04:31 PM

k thanx ill try 2 night