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04-27-2007, 10:15 AM
| #1 (permalink) |
  Join Date: Feb 2007 Location: Eastern Time Zone
Posts: 840
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Thanked 3 Times in 3 Posts
 |  Sprint #1 in Customer Service Hall of Shame
__________________ I have a Verizon Wireless silver Q with a silicon skin case. Yoda: Step forward, Padawan. (Qnoob kneels) Qnoob, by the right of the council, by the will of the Force, dub thee I do, QnoobIusedtobebutnotsomuchanymore (cuts off Qnoob's apprentice braid) |
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04-27-2007, 10:21 AM
| #2 (permalink) | |
  Join Date: Mar 2007 Location: Wild Blue Yonder
Posts: 1,084
Thanks: 6
Thanked 9 Times in 6 Posts
| Quote:
__________________ Sprint Moto Q user | |
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04-27-2007, 11:04 AM
| #3 (permalink) |
| Super Moderator  Join Date: Jan 2007 Location: Skaville, Skamerica
Posts: 26,694
Thanks: 265
Thanked 1,892 Times in 1,561 Posts
   | wow.... 3 companies i deal with (both personal and business wise) and they may not be the best, still ok in my book. besides from the inconsistency with Verizon csr's.
__________________ later.. rb. |
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04-27-2007, 06:42 PM
| #4 (permalink) |
  Join Date: Mar 2007
Posts: 102
Thanks: 0
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|  Customer Service 'Q'uandry I was a sprint customer for about seven years,and although in that time the customer service was on average pretty good, I didn't find out what truely great customer service was until I switched to Verizon. Without exception, every time I've had reason to call, whether it be regular rep. or tech service, I have always been treated with courtesy and respect, by a knowledgeable and enthustiastic rep. Sorry to ramble, I just had to plug VERIZON! |
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04-27-2007, 09:37 PM
| #5 (permalink) |
 Join Date: Jul 2006 Location: Midlothian, VA
Posts: 715
Thanks: 0
Thanked 11 Times in 7 Posts
 | While Sprint's "outsourced" support hasn't been that great (you get what you pay for.... I'd rather they cut costs there than on the network), Verizon hasn't been stellar. While there are a few good-eggs (as there are with any company), I have encountered some real .... ignorant CSR's. Of all the major support companies I've had to deal with (Dell, Gateway, Microsoft, Sprint, Verizon, Cingular, SunCom, nTelos, Comcast, NSBE, Adelphia,...) Verizon has been one of the best regarding wait-times and overall end-of-call satisfaction --- but knowledgeable and enthusiastic is far-and-few between in my experience :-p |
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04-30-2007, 03:59 PM
| #7 (permalink) |
 Join Date: Feb 2007
Posts: 11
Thanks: 0
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| I, for one, have had excellent support from Verizon, both in the store and on the phone. The latest example was on Friday 3 days ago. I managed to fall into the lake with my Q safely stowed inside a zipped pocket inside my pants (clearly nothing bad could happen to it there, right?). After drying out for several hours, it would only buzz when I put the battery back in and turned it on. I called Verizon when I got home, got all the information I needed from them, was forwarded to Assurion (the insurance I pay for monthly, thank God), and they were also very helpful. Best of all, the replacement phone is waiting for me at home right now (I called about 8PM Friday).  |
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04-30-2007, 07:35 PM
| #8 (permalink) | |
 Join Date: Dec 2006 Location: Pennsylvania
Posts: 346
Thanks: 0
Thanked 0 Times in 0 Posts
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__________________ Jeff Hewitt - Sprint Q User Ask me about technology, as i am a geek when it comes to this stuff!! FRESH OUT OF REFERRALS FOR SPRINT! til 2-1-08! If somebody helps you, boost their reputation. | |
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