No Service after every call - Page 2 - Motorola Q Forum

n99hockey · 05-27-2008, 10:22 AM

Quote:

Originally Posted by SimonQ

I'll keep looking for something, thanks for the suggestion, it says program unsuccessful and continues to no service. I guess I'll have to call Verizon.

yea that means you need to contact verizon...it should always program the device unless you are in a dead area

keep us posted on what they say

SimonQ · 05-27-2008, 10:23 AM

Quote:

Originally Posted by bobby-n

r u roaming ? try forcing it into 1x mode

I am not roaming I am in my home service.

PacoJr67 · 05-27-2008, 10:23 AM

were you trying that while you had no signal?
try rebooting the phone and then (when you have signal) call *228

SimonQ · 05-27-2008, 10:27 AM

Alright, I got the re-program to go through successfully, made a call to my work, hit end call, the call ended and then it said "searching" then "no service" for about 30 seconds and back to home service. What a great start to the work week!

n99hockey · 05-27-2008, 10:29 AM

Quote:

Originally Posted by SimonQ

Alright, I got the re-program to go through successfully, made a call to my work, hit end call, the call ended and then it said "searching" then "no service" for about 30 seconds and back to home service. What a great start to the work week!

yea i would still call verizon and let them know whats up

PacoJr67 · 05-27-2008, 10:30 AM

ok then, I'm gonna have to agree with the others on this. Call Verizon and explain the problem. or take it to a Verizon store. If the store has a technician there, it may be something that can be fixed on the spot (note, "on the spot" may take some time though)

SimonQ · 05-27-2008, 10:35 AM

Thanks guys, I'll keep you updated.

mbrevard · 05-27-2008, 09:16 PM

Simon I have a similar problem when I am using data. After I am done with IE alot of the times I get a white circle with a slash through it in the top right corner and at that time I can not make or accept calls. Are you getting this same icon? Verizon made me reset the phone 3x and update the software once. They sent me a new Q and within an hour I was having the same problem.

SimonQ · 05-28-2008, 08:25 AM

Quote:

Originally Posted by mbrevard

Simon I have a similar problem when I am using data. After I am done with IE alot of the times I get a white circle with a slash through it in the top right corner and at that time I can not make or accept calls. Are you getting this same icon? Verizon made me reset the phone 3x and update the software once. They sent me a new Q and within an hour I was having the same problem.

Yeah I get the same thing after data as well as voice. Have you gotten a resolution to your problem yet? I'm gonna call Verizon today I think.

mbrevard · 05-28-2008, 10:40 AM

I called today and was very calm and cool. I just told them I was having the same problem and they said instead of a refurb they are sending me a new Q. I have the original black one. The CSR came back and said they were out of new ones and wanted to know if it would be ok to send me the new 9c. I acted real cool and said I guess that would be ok. It will be here tomorrow. YEEEAAAH.