New problem - Page 2 - Motorola Q Forum

n99hockey · 07-01-2008, 07:19 PM

Quote:

Originally Posted by nags

I would love to give the Q9C a try, but don't feel like spending full price on one.

honestly after 9...hell after 4 they should give you the new one!

bobby-n · 07-01-2008, 07:19 PM

i think thats a record lol

nags · 07-01-2008, 07:21 PM

Quote:

Originally Posted by n99hockey

honestly after 9...hell after 4 they should give you the new one!

I always ask when I go in but it's always a no go. Maybe it's time for me to just call Sprint directly and see what they say instead of going to the service center.

n99hockey · 07-01-2008, 07:23 PM

Quote:

Originally Posted by nags

I always ask when I go in but it's always a no go. Maybe it's time for me to just call Sprint directly and see what they say instead of going to the service center.

i think you need to...they should give you whatever you want them to after all this!

nags · 07-01-2008, 07:26 PM

Yea, maybe I'll give them a call tommorow. They're just always so unhelpful when I call that I have no desire to call them anymore.

My first Q directly out of the box would not charge. I called and was on the phone with them for a solid 2 hours explaining to them that if I go to the service center I will end up with a refurb and not a new Q. Figuring that it was defective out of the box I figured they should send me a NEW replacement, but they refused.

n99hockey · 07-01-2008, 07:28 PM

Quote:

Originally Posted by nags

Yea, maybe I'll give them a call tommorow. They're just always so unhelpful when I call that I have no desire to call them anymore.

My first Q directly out of the box would not charge. I called and was on the phone with them for a solid 2 hours explaining to them that if I go to the service center I will end up with a refurb and not a new Q. Figuring that it was defective out of the box I figured they should send me a NEW replacement, but they refused.

thats just not right....
they should have all of this on record...so you should just ask for a supervisor and be like look heres the deal

nags · 07-01-2008, 07:31 PM

I wonder if they'll have all the replacements on file at Sprint that I've got from the service center.

Either way, I'll give it a shot tommorow

n99hockey · 07-01-2008, 07:32 PM

Quote:

Originally Posted by nags

I wonder if they'll have all the replacements on file at Sprint that I've got from the service center.

Either way, I'll give it a shot tommorow

they should (should being the key)
im no CSR but i think they would have to look up your account and each time they do they make notes

nags · 07-02-2008, 12:21 PM

Ok, so I just got off the phone with Sprint. They have no records of how many I've had but she took my word for it and said she was putting a note on my account indicating how many I've had and that if my NEXT phone doesn't work properly they'll try and get me a new phone.

kogama · 07-02-2008, 12:27 PM

nice hope you geta new one though after your phone "accidentally" breaks