Kudos to the forum! - Motorola Q Forum

RhinoDoc · 05-02-2007, 09:01 AM

Last week I fell into the lake with my Q in my pocket (it is a long story). I got a replacement Q (new) from Asurion Monday. I spent Monday night and Tuesday loading programs back in and all was going well, except I couldn't get it to recognize my SD card. Figuring the bath may have contributed to that, I bought a new SD card. Nothing I did would get the Q to even recognize it. I tried everything suggested on the forum (reinserting it multiple times, even using a paper clip, formatting it to FAT32 on a card reader, turning it on and off with the card in it, etc.). I called Asurion and spoke with their tech support, and they basically had me reprogram the phone, and when that didn't work shunted me over to a level 2 tech support at Verizon. I told him what I had done so far, and he was quiet for a few seconds, and then said "You have already done more things than I know to do, there is nothing I can do to help you. You need a new phone." I should have it tomorrow. Thanks, forum! You saved me a lot of worthless phone time with tech support and even wowed Verizon's help.

jim9112 · 05-02-2007, 09:13 AM

isnt it amazing that the average user on this forum either knows more than the average tech support guy, or more imprtantly knows where to find the answers

n99hockey · 05-02-2007, 09:22 AM

hahaha i dont think i have heard them admit that someone has tried more things than they know....thats pretty damn funny...
sucks that you fell in a lake with the phone!

i think for the next level of support they should just direct you to this forum...

rudeboy · 05-02-2007, 09:24 AM

Quote:

Originally Posted by jim9112

isnt it amazing that the average user on this forum either knows more than the average tech support guy, or more imprtantly knows where to find the answers

not only amazing, to me it's troublesome... since i think a lot of people count on the tech guys/gals @ the/a support center, this may be a shocker but not every Q owner knows about this forum.. the carriers should put the url of EQ in the manual or something :}

jim9112 · 05-02-2007, 09:30 AM

yeah i sell verizon for an authorized agent, whenever i sell a Q i put the url of my favorite Q forum on my buisness cards. people have actually come back and thanked me.

rudeboy · 05-02-2007, 09:33 AM

Quote:

Originally Posted by jim9112

yeah i sell verizon for an authorized agent, whenever i sell a Q i put the url of my favorite Q forum on my buisness cards.

Qusers.com ? :}

Quote:

people have actually come back and thanked me.

that's pretty cool..

chatmaster20 · 05-02-2007, 11:31 AM

What is the most annoying is that I have to deal with VZ tech support all the time to replace my phone. And I end up going throuhg several different level of support cause I have tried everything they ask me to try. I wish there was a phone number to their highest level right away for people with the knowledge of the phone. I am wasting so much time going through the hoops.

It is unproductive for VZ and us, advanced users, to tie up the phone lines just to get a phone replaced.

n99hockey · 05-02-2007, 11:34 AM

it should be manditory for anyone to check here before calling tech support!!

only reason to call tech support is so they can tell you to get a new phone if you cant solve your problem here or theres a factory defect....