I'm Locking Up

[acisme]

Need help..after making a long phone call or while I have and IM client running my Q completely locks up. The scree is black and none of the keys will work. I have to pull the battery to get going again. I have upgraded to the latest Alltel software. Motorola says I need to upgrade to a newer version of their software but they do not know if this will fix the problem. Has anyone else had this problem? I just don't know if it is a software problem or a battery issue. HELP

[delta5]

This has been a terrible problem with the Q. Supposedly, the latest MOL3 update will fix it, but many Q's have been returned as defective (2 silver ones for me).

[gdubbs]

I am on my 3rd Q now, and this problem has been affecting my phone...but it is up to date! (I am on alltel anyhow). They are just sending me another replacement...