Help internet not working!

[jtivat]

Ok so here is the story my old Q was dropping a lot of calls so they sent me a new one under warrantee. I used sprite backup to backup all my programs but now the phone gets an error when I try to get Internet. The error is " Error your Internet connection is not configured properly. Please verify your settings in Data Connections". So I called Verizon tech support and they tried a lot of different things but the only thing that worked is a "Master reset" but as soon as I restore with Sprite the same problem occurs.

Any ideas?

Thanks
JT

[rudeboy]

all i can think about (and the Verizon tech should also thought about that) is did you do *228 to activate/program the Q ?

[jtivat]

Yes we did that.

Thanks

[jmorisey]

Originally Posted by jtivat

Yes we did that.

Thanks

What type of Q did you have before? (Black, Silver or Q9) and Which one do you have now?

What version did you have on the old? MOL1, MOL2, or MOL3?

Make sure you are matching the versions... your old one may have had MOL1 or MOL2 and the new one may have MOL3...


Just a thought

[bobby-n]

disable pcs vision vison , restart, enable pcs vision

[jmorisey]

Originally Posted by bobby-n

disable pcs vision vison , restart, enable pcs vision

This is a Verizon Q... Verizon does not have PCS Vision, that is for Sprint...

[bobby-n]

i have a verizon 2 n it works

[rudeboy]

Originally Posted by bobby-n

i have a verizon 2 n it works

PCS Vision on a Verizon Q ?

[bobby-n]

thats what that guy said i guess

[jmorisey]

Originally Posted by bobby-n

thats what that guy said i guess

Forgive me for being an idiot, but what are you talking about? What guy said what?

Are you saying that a representative from Verizon told you that you had PCS?