I used to tork for VZW. They will NOT replace a unit you got second hand. We used to, in big old letters, note in the account CPE=Customer Provided Equipment. The only way they will replace it when not purchased from them, is if you bought it from an authorized,, i.e Best Wireless, and the reseller kiosks in malls and such. They will activate any phone you bring in as long as its compatiable on their network, as far as getting a replacement through them, i would say forget it. If you get them to, then you are a rock star
Mike McQ---