Connection Error

[herofromsomeday]

I recently purchased my Sprint Q from a respectable eBay user. I have been using since Tuesday and have been having a slight problem.

If I don't use data on the phone for about 20mins, the next time I try to use data (to go on IE or check my email), I get this connection error:

Cannot connect. Verify you have network coverage and try again.

It's funny though, because I do indeed have network coverage. I have 1 bar of service and the "EVDO" square icon is on.
It seems that if I do a soft reset (take out the battery, then put it back in) it solves the problem and connects to the web or check my email with no problem.

Is this a bug? Is this something that can easily be fixed? If it matters, I am running the latest firmware from Motorola.

Thanks, Justin.

[BoodaLuvr]

I've had that problem once or twice on the first few days of the phone but thats it never faced it again. I would like to hear of a solution just in case.

[atownridaz3]

Originally Posted by BoodaLuvr

I've had that problem once or twice on the first few days of the phone but thats it never faced it again. I would like to hear of a solution just in case.

I have just purchased the Moto Q for Sprint and I have not been able to connect to the service that I purchased a day ago. I called Sprint and they are getting a technical guy to call me back. I like Sprint's plans, phones, and customer service most the time. But it just seems like nobody really knows what they are doing there. The only time I feel like I am being taken care of is when I email them, and then they are very knowledgable and nice. I just want things to work the way it's supposed to! Great phone though, any software that is a MUST HAVE?

[scubasteve]

I got my Q yesterday, and had this issue, it was fixed this morning. Go to start --> settings --> pc vision and try to update the profile.


let me guess, it failed? Call sprint, ask for tech, tell them you have done the lame battery reset and its on their end to get off their hands and fix it. 7 phone calls, 6 techs tell me its the phone, the last one finds a problem in my account setup that was generated when i upgraded to the Q.

Problem solved.

[chrisjaymz]

Originally Posted by scubasteve

I got my Q yesterday, and had this issue, it was fixed this morning. Go to start --> settings --> pc vision and try to update the profile.


let me guess, it failed? Call sprint, ask for tech, tell them you have done the lame battery reset and its on their end to get off their hands and fix it. 7 phone calls, 6 techs tell me its the phone, the last one finds a problem in my account setup that was generated when i upgraded to the Q.

Problem solved.

I seem to have the same problem too.
scubasteve, can you please explain what exactly the problem was with your account so that i can explain the same to the techs when i call, instead of being shuffled around multiple times!

[FourTwenSesh]

Originally Posted by chrisjaymz

I seem to have the same problem too.
scubasteve, can you please explain what exactly the problem was with your account so that i can explain the same to the techs when i call, instead of being shuffled around multiple times!

Scuba will not be returning to EQ, sorry to be the one to tell you.....