Computer doesn't recognize USB connection to Q - Motorola Q Forum

andrewdoane · 08-22-2007, 08:50 AM

Hey folks. I apologize if this question has been asked and answered.

When I connect my phone and computer via USB the computer recognizes the connection automatically about 1/20th of the time. The other times I plug in and it just doesn't do anything no matter how long I wait. I have ActiveSync installed on the computer, and it doesn't do anything either. So I can't access the phone either through ActiveSync or through the "Mobile Device" link in "My Computer."

Help!

Thanks,
Andy Heiting-Doane

igotaq · 08-22-2007, 09:13 AM

go to start- settings- connections- USB to PC.. uncheck that box.. try to sync again.

andrewdoane · 08-22-2007, 09:26 AM

No effect. Thanks anyway.

Also, I forgot to mention in the first post that there is no effect if I open ActiveSync on the phone and hit "sync."

igotaq · 08-22-2007, 09:29 AM

on your phone.. go to start- Activesync - Menu - Connections..
make sure that box is checked.

andrewdoane · 08-22-2007, 09:34 AM

It was already checked.

q-rocks · 08-22-2007, 12:02 PM

First, do you see the battery indicator icon change to the plug icon 1/20th of the time? Or does it always change to the plug and just Activesync doesn't work?

Meanwhile try this and report back (not foolproof as there are other possible paths to troubleshoot this):

1. Connect your phone to a different USB port on your computer.

If the problem goes away, its the port on your computer
If the problem persists
- Try a diffferent USB cable
- If the problem goes away, its the cable
- If the problem persists, go to 2

2. Connect your phone to a different computer

If the problem goes away, its your computer
If the problem persists, its your phone

andrewdoane · 08-22-2007, 03:10 PM

It does show the battery indicator. The phone knows it's connected (at least connected to a power supply).

I tried it on all different USB ports, on the docking station I use and the laptop itself. No improvement. But when I tried it on a different computer it worked - I could access the phone. So it is the computer. Thanks for the troubleshooting help.

re: your signature line - I think "fat chance" is said sarcastically. So normally a fat chance would mean something was likely, but when you say it sarcastically, it means the same as "slim chance." Just a guess.