Brand-new Q shuts down after a couple of minutes, must turn back on, and over and ove - Motorola Q Forum

justageek · 11-22-2006, 12:38 AM

I received a new Motorola Q today from Verizon as a replacement for my previous one (which after several months of use shut off and simply would not power back on).

The new unit has a similar but slightly different problem: after being on for a couple of minutes, it shuts off. (It will restart though, but then shut off after a copule of minutes.)

Has anyone seen this problem? Is there any solution?

Thanks!

Tired.Monkey · 11-22-2006, 08:59 AM

Never heard about that.

Sorry to say that, but i guess youll need to change your Q one more time.

mph88delorean · 11-22-2006, 06:43 PM

mine does the same thing?!

i have to drive a couple of hours to "get a new one"

anyone fixed this problem? caused by a setting?

MachB5 · 11-23-2006, 10:20 AM

Is it powering down or just the screen going black? If it is the latter, you can change the timeout setting (in settings folder) to leave it on for longer periods of time or to never black out. If you already knew this I apologize.

mph88delorean · 11-26-2006, 06:34 PM

its not a timeout issue, i beleive the phone is actualy shutting down and cannot be turned back on untill i remove and reinsert the battery

Motorman4Life · 11-29-2006, 10:37 AM

I had this happen when my battery was low. It goes into hibernate mode and shuts down. You have to remove and reinsert the battery to get it up again. The OEM battery is crap. I got the (fat) eztended one and it can make it through the day no problem. I am glad I got the cradle with the charger to charge the battery when removed, that seems to be the only way to get a 100% charge on my battery. When I plug into the OEM cord, it does not seem to charge at all some times, same when I plug the phone into the cradle. About 1/2 the time, it does not even "realize" it is plugged in!

As a result, I have experienced this low power shut down issue many times. Get a good charge on the battery and see if that fixes it. Also, ensure the broadband mode, IR beam/receive and bluetooth are OFF when you are not using them. They suck a lot of power.

barbe-Q · 12-21-2006, 01:47 AM

my Q also suffering this problem, shutingdown itself., what the heck is happening?

inf3st · 12-21-2006, 03:33 PM

Try doing a master reset while it is booting back up. Hold the silver action key and hit enter. While it's booting up

larsdennert · 12-22-2006, 02:25 AM

Quote:

Originally Posted by inf3st

Try doing a master reset while it is booting back up. Hold the silver action key and hit enter. While it's booting up

Sheesh, at least warn them to back up the phone before they wipe it out...

travelbum67 · 12-22-2006, 02:54 AM

I had a similar problem that I solved by wedging some paper between the battery and the wall of the phone. The paper pushes the battery against the contact points and keeps it from losing contact and power. If that dont work I reckon its broke

Quote:

Originally Posted by justageek

I received a new Motorola Q today from Verizon as a replacement for my previous one (which after several months of use shut off and simply would not power back on).

The new unit has a similar but slightly different problem: after being on for a couple of minutes, it shuts off. (It will restart though, but then shut off after a copule of minutes.)

Has anyone seen this problem? Is there any solution?

Thanks!