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Originally Posted by ohjeez99 I doubt that it will do any good but i decided to shoot an email off to verizon anyway. It reads as follows.
I'm not usually one to complain about things but there's a few things i have wrong with you relating to the Motorola q9c smart phone. I realize that you are a business and your first priority is to make money, however the fact that the gps ability has been blocked to any program other then the Vznavigator software is very unpleasant. If i paid for gps functionality in a phone, the last thing i want is to have to pay an additional 10 dollars a month when i can get almost the same services free via programs such as Google Maps and Windows live search. It is an extremely bad business practice to lock people out of things that they own, and it will only cause one of two responses: 1) people WILL figure out a way to get around it but not after 2) many people switch to a service provider that doesn't lock their hardware (aka Sprint). Also another thing that sprint seems to be on top of is updates. It has been almost 2 months since sprint came out with the windows mobile 6.1 update for the q9c, and if they are the same device, it should take a minimal amount of time for you guys to come out with the same update. Yet many people are left to just be envious of the added functionality of the windows mobile 6.1 update that the sprint users get to have. I have loved the service/customer relations in the past, so this just sort of surprised me that such a great company would do something as childish as lock people out of their own phones. Is the extra 10 bucks a month you earn worth the many many customers your infuriate? I guess that is up to you to decide. |
Well I did the same thing Friday. I found an email address for some of teh execs at VZW and emailed them with my complaint about them locking the GPS receiver.
I surprisingly enough received a reply from the Director of Communications on Sunday evening and we emailed back and forth two or three times. I can sum it up by him saying that Verizon does not limit functionality in its phones and that it is a decision that they have made to not allow certain third aprty application to not work on their telephones.
He said: "
With devices we offer, our marketing teams also determine which services to offer. While I understand you want a particular application that we don't provide, and are frustrated that we don't, this situation is analogous to virtually any consumer product offering. If you value a particular brand of appliance, and you love Best Buy - but that store doesn't carry the appliance you want to buy, then as a consumer the choice is entirely yours: do you select the appliance you want or buy a different appliance from the store you love?" Along with some other nonsense.