My Q9m Saga

[Jimbo59]

Originally Posted by Jimbo59

I felt that I had to share this with all of you...

I am employed with a company that has a Verizon Wireless discount - 19% and every month, the Verizon employee visits on site and has all of the phones available at the Company Cafeteria. After "playing" with all of the phones available with the Rep, I decide on the Q9m simply because it fits the best in my hand and it just feels right.

My Q9m arrives at work on Tuesday. I am tickled to death and set it up to receive my Comcast email and it works just fine. I install Active Sync at home and for some reason, it won't recognize my Q9m. I then find out that my "1st" Q9m won't shut off. I then proceed to remove the battery and this is the only way that I can shut it off.

I then learn of the dreaded "Verizon Wireless" BSOD - Black Screen of Death. I can't get past the BSOD without doing a Hard Reset. I proceed to do this 3 times each night. That is Tuesday, Wednesday and Thursday, - 3 nights and I got a bit tired of it by Thursday Night. I then walk in and receive a replacement Q9m on Friday Morning from Verizon Wireless. Four hours later, the replacement Q9m has visual problems and after getting past the "Verizon Wireless" boot up screen, it goes completely white! I bring the phone back to Verizon Wireless and they agree to give me another Q9m.

The 3rd Q9m replacement refuses to boot up and has the dreaded "Verizon Wireless" BSOD right off the bat! The Verizon Wireless employee apologizes and proceeds to go to the back room and comes back out 20 minutes later and shows that she was able to the Q9m to boot up, but admits she has grave concerns with the 3rd unit given my history and decides to get yet a 4th Q9m.

She gets the 4th Q9m and it seems to work as designed. It boots right up like it should and after taking it home, Active Sync recognizes it like a long lost friend and all is well.

I just want to point out that it is worth it to find a good Q9m and I am as happy as a Pig in BS.

All of my friends told me to pull the plug on the Q9m, but I knew once I got a hold of a good one, it can't be beat.

This phone rocks...once you get a good one.

So to those of you have gotten some lemon Q9m's, keep returning them and you will eventually get a good one and restore your belief in Motorola.

Have I told you lately that I love my Motorola Q9m?

Despite my happiness with my 4th phone, it hung yet again a week ago. Having had just about enough of this BS, I decided to go visit the mother web site, i.e., Motorola. There I found a software/hardware/firmware update available for my phone based on what your mobile phone provider was. I didn't bother to check if my Verizon Wireless phone had the latest update, I just figured if Motorola, the mother who gave birth to my phone, determined I needed an update, it was going to get it. Sure enough, despite have a week old phone, Mother Motorola told me or should I say, my phone, that she had more love to give. So I proceeded to download and install the update. Despite its promises that it would download your data to your computer and then reinstall your data after the update, it still zapped all over your data/contacts/email, etc.

But after having downloaded and installing the upgrade (for me, I selected my provider, Verizon Wireless) the phone has been problem free, I get a much longer battery life, etc.

It is finally performing as advertised with no hiccups, no crashes, no hangs, and can finally multitask when someone calls me while I am emailing someone when I am surfing the Internet at the same time.

So my advice or 2 cents, is to visit the Motorola Web Site and plug in your USB cable, select your Wireless provider and then let Mother Motorola determine if you need the update. I figure Motorola is the best source for this info despite what info/version your phone or Wireless provider tells you. Just make sure you have your programs/data backed up for it will do a total format/bios update and erase all of your data, despite its claims to the contrary.

But having said all that, the phone finally works as Motorola, Verizon Wireless, etc., as actually promised.

Have I told you lately that I love my Motorola Q9m?