My keypad doesnt light up.

[canuhearme]

Originally Posted by Q9MNewb

I have a q9m and the keypad light works.
The thing I do, which I learned here, is to hold down the mail key (next to space bar) once, and then again. It brings the keyboard backlight on for those times when it has gone out. If it doesn't do that, insist on a replacement. (and make sure you haven't turned it off in settings ( main menu- settings- more power mgmt)

Does anyone know if they can do q9m to q9m transfers of info? Verizon told me they couldn't transfer my old contact info to my new phone due to software not being available. I'm not sure if this also means q9m to q9m.

Good luck

I am having the same problem...when I hold down the mail key, the screen just flashes off and then when I push it again the screen flashes on and then off real quick, but the keypad never lights up. Is there any other way to test to see if the phone is malfunctioning or can I turn it on another way? Does the phone have to be in warranty in order for Verizon or Motorola to replace it because the keypad light doesn't work? Thanks...