Windows Mobile 6.1 upgrade for Moto Q Global

[PacoJr67]

well, it's not all that impressive...

[mexiken]

Originally Posted by Xebec

I don't know about that. The people over at xda-devs haven't been able to produce one yet, so I think it must be a little more complicated than we think it is. I'm almost positive that AT&T is holding off on it until after they release their new upcoming phones with 6.1 on them. They don't want people to not purchase new phones because their existing one can be upgraded. Remember, 6.1 was shown on both the Blackjack II and Moto Q9 Global AT&T phones back in March. AT&T has no financial incentive to release the upgrade for existing users and they most certainly won't, until the sales of new 6.1 devices slow down.

The people at XDA haven't made one for a few reasons. They're GREAT at HTC phones, but not so much with any others. They're really a very highly expertise group on there. But theres only a child board for ALL non-HTC phones out there, while every HTC device gets a board of its own.

Not complaining, just stating facts. Its like a heavy Q user being asked about the HTC specific protocols, you usually don't know if its outside your area of expertise. I've asked around the boards for help with the Q9h, and most chefs will reply, "I know nothing about the Q/O9h"

However, I have met 3 good developers over there who focus more on WM than HTC specifically, 1 of which is REALLY helping me figure stuff out. He actually put together the 6.1 ROM's for the BJI, so he knows what hes doing. The problem right now is a Moto specific one because were working with Moto propietary formats, and not the actual dumping/cooking/kitchen part.

[mexiken]

Originally Posted by Xebec

Yeah, but sales people make money off of new account signups. They don't get anything for account renewals. Cable companies are the same way. New customers get better pricing than existing customers. Like it or now, that is the way sales works.

Ah, what are you talking about ????

AT&T reps get paid off upgrading (renewing) a customer. It doesn't look as good on paper as an activation does for the store or impress your boss, but it pays EXACTLY as much as a new customer. And frankly, thats all I cared about. Getting paid. Its a better transaction anyway, the customer knows what they did and didn't like on their last phone, and you can genuinely help them find the right phone this time around.

If thats how cable companies work, well thats just lame. Sucks to be in sales for them.

Maybe you should ask. Or not assume that all sales jobs work the same way, because they don't.

[mexiken]

Originally Posted by PacoJr67

I remember those days well (used to work at Radio Shack)
but at the corporate level they should (hopefully focus on existing customers), because having to subsidize phones kinda eats away at the bottom line. They make less from a new customer who signs up for 2 years than from an existing customer who renews for 2 years. (not having to subsidize the phone and not having to pay spiffs to the sales types)

But then my perspective changed a bit after I left the shack. The company I work for now will bend over backwards to give the customer everything they want no matter how ridiculous the complaint.

I don't know how Radio Shack works as far as comish and pricing on phones Paco, but AT&T Corporate stores aren't that way, and neither were our resellers actually.

If you upgraded, the customer got the same pricing as a new customer. The main difference being, you COULD and WOULD negotiate pricing with a new customer, especially on multiple lines. However, with an existing, its a little harder for you (and then your boss) to justify discounts on existing customers. Stupid of them to assume that every customer is 100% happy and probably just wants a new phone because they just can't get enough of AT&T I know, but thats kind of the philosphy I guess. BUT, a sales person who generally wants to help people out, you find ways to work around that and help save them money

I got paid the same exact price for renewing a customer than activating a new one. Hell, I preferred it before they changed the metrics scale, because I could upgrade a customer in less than 10 mins if they knew what phone they wanted, while activating could take upwards of an hour depending on a lot of factors. I've seen new customers in the store for about 5 or 6 hours, because of number port problems and such. They must have REALLY hated their old carrier....

[Xebec]

Originally Posted by mexiken

The main difference being, you COULD and WOULD negotiate pricing with a new customer, especially on multiple lines. However, with an existing, its a little harder for you (and then your boss) to justify discounts on existing customers.

That is my point. NEW customers get better pricing. Your statement above backs that up.

[mexiken]

Originally Posted by Xebec

That is my point. NEW customers get better pricing. Your statement above backs that up.

Very true. But ONLY if they ask or only to keep them from walking. Why would ANY salesman worth a lick just GIVE them better pricing upfront ???? What do you have to leverage with after that ???? Its not like theres 2 two different prices out on the floor, one for returning customers, and one for new customers.

And that wasn't your point, the point you tried to make (which was incorrect), was that a rep doesn't get paid on an existing customer upgrading, and that cable companies do, and that this is, "how sales is", when its not.

No need to backtrack now. If that was your point, you should have said so instead of talking about areas that you had no actual, verified knowledge of.

[PacoJr67]

I left radioshack before they started selling AT&T (in my area at least), it was a little over 3 years ago. we were paid higher spiffs for new customers. But (on verizon at least, sprint was different) the pricing was the same for an upgrade customer. Personally; I preferred upgrading, the customers tended to be more knowledgeable.
The sales aspect was the worst for me, trying to get every bit I could out of them. I would much rather people leave happy, than feeling that I was just in it for the comission. When I started treating people the way I wanted to be treated if I were them, I stopped making money. I'm glad to hear that the carrier's stores operate differently.

[mexiken]

Originally Posted by PacoJr67

I left radioshack before they started selling AT&T (in my area at least), it was a little over 3 years ago. we were paid higher spiffs for new customers. But (on verizon at least, sprint was different) the pricing was the same for an upgrade customer. Personally; I preferred upgrading, the customers tended to be more knowledgeable.
The sales aspect was the worst for me, trying to get every bit I could out of them. I would much rather people leave happy, than feeling that I was just in it for the comission. When I started treating people the way I wanted to be treated if I were them, I stopped making money. I'm glad to hear that the carrier's stores operate differently.

Wow, interesting.

I know the feeling. I hated being pushy, but with new customers, they have options, and they usually know it. So you have to kinda work with them to get them to feel like you're genuinely helping them.

As a tidbit, I know a few Verizon corporate reps. I believe (I can't remember with 100% certainty) they also got paid the same for upgrading a customer.

Makes sense though that RS would be different. Resellers are allowed to set their own pricing, and even their commission structure.

Also, wasn't trying to pick a fight or confront you or anything. I went back and reread my post before I responded to this one, and maybe you could have misconstrued it as such. Sorry about that. Thanks for not taking it that way. Guess I was still a little irritated about the post I replied to before replying to yours. My bad. Or as I say, "mi malo"

[PacoJr67]

nah, you probably posted that while I was typing my last reply. Nothing to be sorry for.

[Xebec]

Originally Posted by PacoJr67

nah, you probably posted that while I was typing my last reply. Nothing to be sorry for.

Don't believe him for a minute. He was very intent on attacking you and me and he still is attacking me at this moment. He doesn't agree with something that was told to by an AT&T salesman at at retail store. Because he is the self proclaimed expert, whenever someone has a different opinion, he gets mad and starts attacking them. I have been told by two different AT&T salesmen at two different AT&T stores that they get more commision off of new activations than they do on renewals. But because he doesn't agree, I must be lying and gives him the right to attack me.