q9h froze - Motorola Q Forum

warriorpluto · 07-18-2008, 02:03 PM

everytime i turn on my q it freezes at the green windows mobile screen and wont go any further. this started happening after i did a master reset. i have contacts i need to get out of it. how do i do this?

n99hockey · 07-18-2008, 02:55 PM

Quote:

Originally Posted by warriorpluto

everytime i turn on my q it freezes at the green windows mobile screen and wont go any further. this started happening after i did a master reset. i have contacts i need to get out of it. how do i do this?

if you already did the reset your contacts wont be there

mexiken · 07-18-2008, 03:34 PM

Quote:

Originally Posted by n99hockey

if you already did the reset your contacts wont be there

If you have the Q9h, then they will. A Master Reset doesnt wipe your phone.

Do you have your Contacts backed up to Outlook or something ????

n99hockey · 07-18-2008, 03:47 PM

Quote:

Originally Posted by mexiken

If you have the Q9h, then they will. A Master Reset doesnt wipe your phone.

Do you have your Contacts backed up to Outlook or something ????

all this master reset/master clear stuff makes my eyes cross....

PacoJr67 · 07-18-2008, 03:53 PM

your teling me. why does AT&T have to be goofy?

rudeboy · 07-18-2008, 03:56 PM

Quote:

Originally Posted by n99hockey

all this master reset/master clear stuff makes my eyes cross....

whahahahahahahahahaha.... }

n99hockey · 07-18-2008, 03:56 PM

Quote:

Originally Posted by rudeboy

whahahahahahahahahaha.... }

oh and i forgot hard reset and soft reset

warriorpluto · 07-18-2008, 04:01 PM

i couldnt wait until that data cable came so i went on ahead and did a fucking master clear/reset. hate that shit. and i didnt even do anything wrong. just took out my micro sd and put it back in then all kinds of weird shit started to happen. settings wouldnt open up. text messaging froze. and master reset failed and caused a freeze at the fucking splash. thinking about selling the piece of shit now. my moto k1 never let me down like this.

PacoJr67 · 07-18-2008, 04:06 PM

well, let's see if we can work out why that was happening. what apps did you have installed?

Guardian · 07-18-2008, 04:24 PM

Quote:

Originally Posted by warriorpluto

everytime i turn on my q it freezes at the green windows mobile screen and wont go any further. this started happening after i did a master reset. i have contacts i need to get out of it. how do i do this?

Sorry to come on this late but the last post by Paco is where I was going to being before I even read it. Freezing at that stage is often a problem with something installed that is in the start up.

I noticed you mentioned something about the microSD in and out, if something is installed on your microSD that is also set to "startup" with windows, and for whatever reason it can't reach it, it WILL often times freeze even though sometimes it will just bitch and move on.

I know you are upset and frustrated and I don't blame you one bit, but is it a possibility for you to take out your microSD and then format it using default settings on a windows machine and then place it in your phone and then do a master reset which will destroy everything and bring it back to factory settings (not a clear) and then use the phone's microSD format to make sure all is well in the world and it can properly see it and then start from there again?

I know its a bitch and I just had to do it myself and months of customizations and operational perfection flushed down the toilet but hey such is life right? So I share your frustrations and good luck.