If you have the actual service hooked up through AT&T (you have to request Blackberry Connect on the Q9h through Customer Service or add it through the website), a simple call to to data support can get you set up. It takes less than 10 mins total, and they are actually quite helpful. Of course this only applies if you have AT&T.
If you are going to call, call from a phone other than your cell, so they can help you much more easily.
I don't mean to brush you off at all, these are the kinds of questions that I would have called Customer Support for if you were my customer, and they'd help us both out, and we'd all be happy
