Thanks to some wonderful knowledge available on the forums (here and elsewhere) I have been able to get my new Moto Q9h working perfectly on the Roger's system (Ontario, Canada). I moved the SIM card from my existing Roger's enabled Motorola V220, downloaded a new Active Sync program from Microsoft and then all worked except access to the Internet and Mail. Thanks to a
posting from Lurch3599 I was able to download and install the CAB file for Rogers and away we go!
You will note that my Avatar is now my new Q9h, which if you look closely is on the Roger's web site at the time I snapped the photo.
I am computer literate but in no way a phone techie, so if I can do this, anyone can.