Moto Q Global bluetooth issues

[mexiken]

Originally Posted by nettech_gt

Thanx mexiken! I look forward to your findings.

Ok, so on the Q Global, heres what I got:

When the Jawbone pairs, it plays music, system sounds, and will ring on a phone call in BOTH the headset (Jawbone) and handset.

However, when I get a text, it will only ring in my headset. A bit weird, but pretty cool I guess.

I cannot change it, no matter what I change in the settings options. So thats kinda where its at. Its at the mercy of the headset's profile syncing with the profile of the handset.

Like I said, there are some model phones that let you choose. The V3xx let you choose one, the other, or both. But there is no such option, at least on the Q Global.

[nettech_gt]

Thanx Mexiken for your time and reporting back.

I received official confirmation from Motorola that what I want to do is not built into the phone. (it was actually removed per the request of many other customers) So now I know my only chance to get it to work the way I want is to hack it or use some 3rd part program.


"Thank you for contacting Motorola e-mail support, we appreciate your request.

I want to first of all apologize for the wrong information that you were provided before, according to all our documentation this Motorola Q9h that you have is working just the way it is supposed to work, the reason for this is because many customers have complained about the normal function of their regular Q since they instead that most of the times they don't have the headset on their ears so they need the phone ringing in order to put the headset on and answer the call, our response for their inquiries is the behavior that you noticed on your Q9h and I'm afraid that at this moment there is no way to go around that.

I know that this may not be the answer that you have been looking for however I can assure you that we will take your feedback very seriously in order to improve our products.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

For information about Motorola products and services, please locate http://www.motorola.com/

Thank you for allowing us the opportunity to be of service to you."

Best Regards,

Daniel Chaves

[mexiken]

Originally Posted by nettech_gt

Thanx Mexiken for your time and reporting back.

I received official confirmation from Motorola that what I want to do is not built into the phone. (it was actually removed per the request of many other customers) So now I know my only chance to get it to work the way I want is to hack it or use some 3rd part program.


"Thank you for contacting Motorola e-mail support, we appreciate your request.

I want to first of all apologize for the wrong information that you were provided before, according to all our documentation this Motorola Q9h that you have is working just the way it is supposed to work, the reason for this is because many customers have complained about the normal function of their regular Q since they instead that most of the times they don't have the headset on their ears so they need the phone ringing in order to put the headset on and answer the call, our response for their inquiries is the behavior that you noticed on your Q9h and I'm afraid that at this moment there is no way to go around that.

I know that this may not be the answer that you have been looking for however I can assure you that we will take your feedback very seriously in order to improve our products.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

For information about Motorola products and services, please locate http://www.motorola.com/

Thank you for allowing us the opportunity to be of service to you."

Best Regards,

Daniel Chaves

Bummer. But I guess it makes sense, and I'm glad Moto listens to its customers.

They should incorporate an option to do both