Desperate Help Needed

[consciousq]

I had just received a brand new Moto Q9H via my boss to use and try out for a few days. You can all imagine how excited I was to try this phone out as the feature set and quality of phone is amazing. What happened before I gave back the phone is the issue, and welcome any ideas in fixing my current issue. I am very new to windows mobile, I have been using blackberries for some time now, so this is a whole new OS to me. After a few days of use I was going to give it back to my manager and because of that I wanted to do a master clear and have it nice and clean for him, or anyone else that might be using the device. I went ahead and selected that option and entered in the six 0's needed to continue on and wipe the device. Everything appeared to be fine until it restarted, I saw the normal startup screens from ATT, 3G fireballs and all that, but then when it got to the green windows mobile screen it just stopped. I have tried many things, pulling the battery, restarting the phone, etc etc, and all it does is go back to this green windows mobile screen, kind of like a screen saver and just sits there.

What are my options here? Can I erase this whole device by connecting it to my pc and reinstall windows mobile? Is there a file I can replace through activesync that may fix my issue and get me back to my normal home screen and get this phone back in working order? Any help is welcome, I desperately need it right now

[dwboston]

Originally Posted by consciousq

I had just received a brand new Moto Q9H via my boss to use and try out for a few days. You can all imagine how excited I was to try this phone out as the feature set and quality of phone is amazing. What happened before I gave back the phone is the issue, and welcome any ideas in fixing my current issue. I am very new to windows mobile, I have been using blackberries for some time now, so this is a whole new OS to me. After a few days of use I was going to give it back to my manager and because of that I wanted to do a master clear and have it nice and clean for him, or anyone else that might be using the device. I went ahead and selected that option and entered in the six 0's needed to continue on and wipe the device. Everything appeared to be fine until it restarted, I saw the normal startup screens from ATT, 3G fireballs and all that, but then when it got to the green windows mobile screen it just stopped. I have tried many things, pulling the battery, restarting the phone, etc etc, and all it does is go back to this green windows mobile screen, kind of like a screen saver and just sits there.

What are my options here? Can I erase this whole device by connecting it to my pc and reinstall windows mobile? Is there a file I can replace through activesync that may fix my issue and get me back to my normal home screen and get this phone back in working order? Any help is welcome, I desperately need it right now

Try a hard reset: With the device powered off, press and hold the E and Z buttons and turn the device on.

It takes a while to reload the software so let it sit for a while, even at the green WM screen.

[consciousq]

you guys are the greatest, the combo that works is holding e and z and then powering up! Amazing work gentlemen and ladies I appreciate it greatly!

[mike250rs]

thats what we get paid the big bucks for, glad your good as used now :-)