cant send or recieve mms - Motorola Q Forum

warriorpluto · 05-18-2008, 07:33 PM

i need help on trying to fix why i can send or receive mms. on att network with text message package. i can send and receive with my krazr but not with my q9h. when i try to download a message it says cant receive all messages.

Skv012a · 05-18-2008, 08:02 PM

Check your MMS setup/settings?

warriorpluto · 05-18-2008, 10:00 PM

Quote:

Originally Posted by Skv012a

Check your MMS setup/settings?

yep. settings from the factory. att settings.

mexiken · 05-19-2008, 02:31 PM

Quote:

Originally Posted by warriorpluto

yep. settings from the factory. att settings.

Call AT&T. They'll know why its not working.

Tony Bag o Donuts · 05-19-2008, 05:25 PM

Quote:

Originally Posted by mexiken

Call AT&T. They'll know why its not working.

They probably have to activate something on the account.

mexiken · 05-19-2008, 05:56 PM

Quote:

Originally Posted by Tony Bag o Donuts

They probably have to activate something on the account.

But if the texts are working, the MMS should be too. Its probably just a setting. They'll walk you through the steps.

blkitr · 05-19-2008, 05:59 PM

Had same problem.. I am using unlocked q9h by the way, I went to ATT store.. Rep in store said I did not have a pda plan and that was the prob..So he switches me to that plan ( 25 dollars more per month by the way) still same prob.. He calls tech support and they final after about an hour and half got it working, by changing somr settings then changing them back a couple of times.. So all in all somehow it now works flawlessly, I just dont see how if my plan that I had before for many of years (8+) everything worked great even ion multible phones (razor, ming, and the q) until just recently...When I asked the guy in store he said ATT was updating the system and if I had the old plan (media max) mms Would no longer work.. I wish I would have check the old phones to see if mms still worked on them before the plan change, to see if its the plan or the settings on the q.. Sorry for the long story, but thats what happen to me less the 2 weeks ago...

Tony Bag o Donuts · 05-19-2008, 06:44 PM

its a setting on the account not the device. I had this problem with every phone I buy from verizon for some reason. They put me on hold and push something through to the phone.

posted from the 'm'

warriorpluto · 05-19-2008, 09:44 PM

Quote:

Originally Posted by Tony Bag o Donuts

its a setting on the account not the device. I had this problem with every phone I buy from verizon for some reason. They put me on hold and push something through to the phone.

posted from the 'm'

nevermind. found out the problem. had to power cycle the phone.

mexiken · 05-20-2008, 08:36 PM

Quote:

Originally Posted by blkitr

Had same problem.. I am using unlocked q9h by the way, I went to ATT store.. Rep in store said I did not have a pda plan and that was the prob..So he switches me to that plan ( 25 dollars more per month by the way) still same prob.. He calls tech support and they final after about an hour and half got it working, by changing somr settings then changing them back a couple of times.. So all in all somehow it now works flawlessly, I just dont see how if my plan that I had before for many of years (8+) everything worked great even ion multible phones (razor, ming, and the q) until just recently...When I asked the guy in store he said ATT was updating the system and if I had the old plan (media max) mms Would no longer work.. I wish I would have check the old phones to see if mms still worked on them before the plan change, to see if its the plan or the settings on the q.. Sorry for the long story, but thats what happen to me less the 2 weeks ago...

Thats crap. I use the Media Max bundle, and it will work with your Q Global. The only way to get around it now though is using a non PDA IMEI on your line.