AT&T is pathetic!

[mojohio]

Had the phone for 42 days. Phone started locking up on any app I ran: text messages, editing contacts, blank start menu. The phone is totally messed up. Can't even change the volume of a ringtone without it freezing up. And when it does freeze up, sometimes the 4-color wheel just spins until I take out the battery, sometimes the Q will lock up, sometimes it restarts on it's own. No pattern to this at all. The real problem is with AT&T. When I requested a NEW replacement, not a refurbished replacement, they said that is impossible. I told them I haven't even paid my 1st new plan yet. She said, it's past 30 days and I'll have to accept the refurbished one. I told her, I'm not paying $449 to own a refurbished phone. Then I said, I'm leaving AT&T if they didn't work with me and they basically said...."Good bye". They are forcing the early penalty fee for breaking the 2-year contract. I responded with, the contract was null and void when you sold me a defective device to begin with. I hate to ask if anyone has had any success with receiving a NEW phone for a defective one, if it was not exactly inside the 30-day period.....but, have you?

[mike250rs]

have you tried doing a master reset? Or perhaps talking with a store rep in person?

[mojohio]

Yes, tried Master Reset: No changes. Now, I can't get to any more of those options because I can't access the start menu items. Went into the store where I purchased from and they picked up the phone and called AT&T customer service which is where it went from there. I was hoping my local store would take care of me, but the manager just said, "Sorry, if it's past the 30 days, we have to call the 'Support Center'. I was really wanting this phone, as I've been waiting forever for this.

[mike250rs]

do you have insurance?

another way to do a master reset is turn phone off, then hold down the chrome button while you turn phone back on and follow prompts

[mojohio]

Insurance was not an available option for this phone, otherwise I would have purchased it. I've tried the master reset and it is not solving the issue. Looks like my only option is to spend $400 to get a new one (after my 1st one lasted 42 days), or exchange it and own a refurbished phone at a new phone price.

[mike250rs]

sometime the refurbs are better than the new ones. Insurance should be an option on any phone

[mike250rs]

also check to see about a manufacturer's warranty. I know there is one, just not sure about the timeframe it covers

[ibcop]

Originally Posted by mojohio

Had the phone for 42 days. Phone started locking up on any app I ran: text messages, editing contacts, blank start menu. The phone is totally messed up. Can't even change the volume of a ringtone without it freezing up. And when it does freeze up, sometimes the 4-color wheel just spins until I take out the battery, sometimes the Q will lock up, sometimes it restarts on it's own. No pattern to this at all. The real problem is with AT&T. When I requested a NEW replacement, not a refurbished replacement, they said that is impossible. I told them I haven't even paid my 1st new plan yet. She said, it's past 30 days and I'll have to accept the refurbished one. I told her, I'm not paying $449 to own a refurbished phone. Then I said, I'm leaving AT&T if they didn't work with me and they basically said...."Good bye". They are forcing the early penalty fee for breaking the 2-year contract. I responded with, the contract was null and void when you sold me a defective device to begin with. I hate to ask if anyone has had any success with receiving a NEW phone for a defective one, if it was not exactly inside the 30-day period.....but, have you?

Didn't you post this on HoFo as well? If you don't want a referbished phone from AT&T, then send it back to Motorola for repair. No need to pay another $400 (as you mentioned above) for another phone. Have you tried calling Motorola and speaking with them - and describing to a tech on what is occuring. Have you tried any remedies? It appears from your other posts you paid full price for the phone - didn't you get a $150 rebate?

[crypto80]

Originally Posted by mojohio

Looks like my only option is to spend $400 to get a new one (after my 1st one lasted 42 days), or exchange it and own a refurbished phone at a new phone price.

life goes on.........so whats the problem with a refurb? i had a brand new q like you and i had some problems and they sent me a refurb, and it works better than my brand new one. if the refurb phone looks cosmetically brand new, then whats the big deal?

[mike250rs]

I think for him its the point of getting used for a new price. With no insurance..talk to Motorola.

Just because it comes in a new box doesnt always mean the phone is :-)