Cannot Upgrade to WM 6.1

[Shore]

I have been trying to update to WM 6.1 for a few hours with no luck, so hopefully someone can help me figure out the problem!

I downloaded the software updater program from Motorola's website and ran it. When I plugged in my phone it says that no update is available for my phone. But I also noticed that it does not recognize my phones model number or operator. So these are the steps I've taken to fix the issue with no success:

• Reinstalled Windows Mobile Device Center and Ended the partnership with my phone
• Reinstalled Motorola Software Update
• Restarted Phone numerous times
• Restarted Computer
• Master Reset my Q9c

None of these have seemed to work... hopefully someone can give me some advice - I've been waiting for 6.1 for a while! Thanks!

[PacoJr67]

leave the partnership between PC and phone. allow WMDC to finish syncing, and then start Motorola Software Update.

[Shore]

Thanks for the quick reply. Unfortunately, this didn't work.... I am not sure why this is happening. The Moto software detects a phone is connected but does not show any updates nor my model numer or operator. (sigh)....

[jeremylobaugh]

Try temporarilly disabling your firewall, it might be preventing the MSU from talking to your phone

[Shore]

Good call! I didn't even think of that! I disabled Comodo and Windows Vista Firewall and it all checked out! Thanks!